How can I buy something?

In the catalogue's photo gallery, a basket icon indicates if an item is being offered by a seller.
If it is on offer, just click the item in the gallery. You are taken to a page with the details of the item. At the top of the page, after "In shop of" you will see the names of the various sellers. If there are a lot of sellers, a link will be shown that can be expanded to show all sellers for a certain condition. For example "6 x New Condition, 3 x Good condition, 1 x Reasonable condition". Click this link and you will see all sellers.

Make your choice based on the condition offered and the selling prices already stated. Click the seller of your choice; this takes you to their shop and the particular item. This item can immediately be bought with the orange "Order now" button, or you can add it to your shopping cart with the blue "Add" button. That lets you continue shopping in the shop and perhaps also buy other items.

If an item is in the catalogue but is not yet for sale, then the text "Not yet for sale" is shown on the page with details about the item, after "In the shop". If you are looking for it then you can add it to your wish list from there using the field on the right. You get an instant notification when anyone offers it in their shop.

Inside a shop, you see the collectors' areas in which items are being offered in the left-hand column. This lets you navigate through the shop. If you choose to create a section, you will see a search bar in the middle of the screen that allows you to search in the shop. Below that you see a link to all items in the area and to specific parts of it.

Click the item in the photo gallery. You are taken to a page with the details of the item. At the top you will see the specific information that the seller provided. If the seller has added their own image, you will see it at the top of the page. Below that you see the specified condition and price, plus any additional information under Notes. You also see the number of copies you can order. At the bottom of the page, after "Catalogue information", you will see the general information under which the item is included in the Catawiki catalogue. There you will also see the image from the catalogue.

An item can be bought immediately with the orange "Order directly" button, or you can add it to your shopping cart with the blue "Add" button. That lets you continue shopping in the shop and perhaps also buy other items.

You can also request more information by clicking 'Ask a question'. You can for example request more pictures or ask questions.

If you place an order, the seller contacts you about the further arrangements. The seller can give information in advance about shipping costs, etc. in his shop. See the appropriate links in the left-hand column under the name of the shop and the small field with the number of items in your cart.

Through "My Profile": you can view the status of your order via the "My orders" link in the left-hand column.

We distinguish between professional and private sellers. Professional sellers get 'pro' after their name if they have indicated their Chamber of Commerce (or foreign equivalent) number and their (actual) address in their Catawiki shop.

Buying from commercial sellers gives buyers extra benefits due to a number of legal assurances and guarantees. The biggest difference is that as a buyer you have the right to return a product within 7 days and receive the purchase price back. In addition, the seller must deliver the order within 30 days. If this takes longer, the buyer has the right to reverse the sale.

Professional sellers may belong to a specific sector organization. In that case, we will mention this. This often gives you extra security as a buyer.

An overview of all the shops can be found here.

Tip: always try to find a solution first together with the seller. Only give neutral or negative feedback if the seller did not respond at all or was not able to meet you part way.

POSITIVE
You're happy with how the transaction went, or the seller and you found a good solution to any problem.

NEUTRAL
You can provide neutral feedback if you did not came to a totally satisfactory solution with the seller, because:

• the sale failed because the shipping costs appeared to be too high
• the item does not appear to be available
• the seller was not always easily accessible. Note: someone might be temporarily unavailable due to holidays, illness etc.

NEGATIVE

• The item appears to be quite different to what was described and the seller has offered no solution, or is not taking the item back.
• The delivery time was way too long.