Why has my account been blocked for bidding?

If your account has been blocked from bidding, it is possible that you have outstanding payments.

This can happen if you've not paid for a lot you've won within the designated timeframe. As all bids are binding on Catawiki, you are required to purchase any lot you win. When you win a lot, we will send you multiple payment reminders and if you do not submit your payment in time, your account will be blocked from bidding and buying.

Please have a look on your ‘My won lots’ page under the ‘Unpaid’ tab. Here you will be able to see any outstanding unpaid orders you have. In the instance that your order has been cancelled, you are still required to pay the auction fee (9% of the winning bid).

As soon as your payment for any outstanding invoices has been processed, you can bid in our auctions again. If you choose to pay by bank transfer, please be aware that it may take up to two working days to process your payment and restore your bidding rights. We therefore recommend using one of the direct payment options available on our online payment page.

If your account has been blocked and you would like more information, please contact us.

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