If your account has been blocked, we'll send you an email explaining why and any restrictions that apply to your account.

Blocks may be applied when we identify activity that breaches our Terms of Use, appears suspicious, or may not comply with applicable laws.

Depending on the situation, you may be unable to bid, sell, receive payouts, or sign in to your account. In some cases, more than one restriction may apply.

Appealing an account block

If you believe your account was blocked by mistake or you'd like us to review our decision, you can submit an appeal using the Contact us button below.

Please include any information that may help us reassess the decision, including any relevant context we may not have considered.

Submitting an appeal doesn't change the status of your account while the appeal is being reviewed.

We'll review the information you provide and contact you with the outcome.