In our experience, most sellers respond within 48 hours, and we certainly encourage them to be both responsive and cooperative with their respective buyers, in order to resolve any situations that may arise.
As the sellers that use our platform are based all over the world, it might take some time for the seller to get back to you, and as such we do encourage patience.
With that said, if after reaching out to the seller your question still hasn't been answered, please contact us by clicking on the button below. Include your question and any relevant information in your message and we'll try to get back to you as soon as we can.
If you are also in the process of a claim with a seller, or are about to begin one, we would strongly recommend reviewing our articles on the various claims here.
In addition to this, it is prudent to send a message to both the seller and us as soon as possible, so that we can provide assistance. Our claims processes are fairly streamlined, and if you wish to open a claim, please contact us from the appropriate article, so that the request is filtered accordingly.