Most asked
I've paid for my object. Why haven't I received it yet?

It is always frustrating when a shipment takes too long to arrive especially with international shipments, and there are a number of reasons as to why this happens. Within this article we will hopefully be able to put your mind at ease, and offer some solutions and guidance on the topic.

We would like to encourage that you ensure the tracking information you have received on the shipment is correct, and updating consistently. As soon as the seller ships the object, we’ll send you an email with the information on the shipment status. You can also track it in the order details page

It will also indicate the estimated delivery date, to see when you may expect it to arrive. 

If you can’t find the tracking information or it’s taking longer than the estimated shipping time, we encourage you to reach out to the seller and discuss the situation directly. Being the person sending the item, and taking out the insurance policy, the seller will be able to contact the courier directly to give you up to date and accurate information. We have an article explaining how to contact the seller too!

If your object has not been delivered within 20 days of the seller shipping the package, please let us know. That way, we can make sure your payment is held and doesn’t go through to the seller until all issues are resolved. To begin this process, please click the contact button below. 

If your item has actually arrived but is damaged or not as described, please click on the appropriate article link, as we have some further guidance on how to approach these situations. 

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