Most asked
I've paid for my object. Why haven't I received it yet?

It is always frustrating when an order takes long to arrive, especially with international shipping. There can be a number of reasons why this happens. Within this article, we hope to put your mind at ease and offer some solutions and guidance on the topic.

As soon as the seller ships your order, we’ll email you to let you know. You can track your order via the button in the email or on your order detail page

On the order detail page, you’ll see an estimated delivery date and a shipping status. Find out more about what the shipping statuses mean here. Make sure to check that the tracking info you’ve received is correct and is updating consistently. 

If you can’t find the tracking info or it’s past the estimated delivery date and you still haven’t received your order, we encourage you to message the seller. Find out how to message the seller here. Because the seller arranged shipping, they’ll be able to reach out to the shipping company to ask about your order.

If your order still hasn’t arrived 22 days after it was shipped, we’ll email you. Make sure to follow the instructions in that email. Specifically, let us know within 3 days of receiving the email if your order hasn’t arrived.

You can also reach us through the contact us button below.

If your object has arrived damaged or not as described, please click the appropriate article link, as we have further guidance on how to approach these situations. 

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