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Help CentreHelp for buyersPaying
Paying
Payment options
Fees
Invoices & Receipts
Vouchers
Payment issues
Payment options
How to pay via bank transfer if I am based in a country that is not part of the Single Euro Payments Area (SEPA)?
How to pay via Bank Transfer?
I have won a lot. How do I pay?
Why is there an extra verification step when I pay by credit card?
Can I pay the seller in cash when I pick up my object?
Is it possible to make payments from abroad?
How can I get a MultiBanco reference to make my payment?
Fees
Do I have to pay customs fees?
Why is there a temporary hold on my credit card from Catawiki?
My order was cancelled but I still have to pay the Buyer Protection fee. Why is this?
What is the Buyer Protection fee?
Invoices & Receipts
Where can I find the invoices and receipts for my purchases?
Vouchers
How do I use my voucher?
Why isn’t my voucher working?
Payment issues
Why aren't all payment methods showing in the Catawiki app?
What to do when my credit card is declined?
How to pay if the link in the payment email does not work
I am being asked to pay for an object, but I did not place the bid.
I made the payment through MultiBanco but did not receive any payment confirmation yet
My purchase was cancelled. How can I receive a refund if my payment was made through MultiBanco?
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