Customer Service Specialist - Dutch

Who we are

A piece of the moon, a complete dinosaur skeleton, the Pope's hat, the world's smallest book - at Catawiki, we come across exceptional objects such as these every day. The special object you’ve been searching for, or a new and unexpected interest you never thought you’d have: the more you look, the more you’ll find. And at Catawiki, there’s always more to the story. 

Our experts value, authenticate and curate everything from automobiles to vintage stamps, so everything you encounter is real and layered with meaning - waiting to be found.

Our mission is to connect passionate enthusiasts with the objects that tell their stories. As Europe’s fastest growing online auction platform, we help over 10 million people discover new treasures every month. This means we are continually growing and always on the lookout for new talent! 

Born and raised in The Netherlands, we started in 2008 and have since grown to over 650 Catawikians, working across 7 international offices, while maintaining our start-up mentality every step of the way. In December 2020 we received a new €150m investment round led by Permira and are excited to be growing out our team and business further across the world.

What does the work involve?

Your goal is to delight our customers (Sellers and Buyers) by solving complex challenges,  answering their questions and supporting them in solving their issues. The customer experience department plays a crucial role in driving the retention of customers, ensuring they come back to Catawiki again and again.

We have a broad variety of customers, from traders in exclusive Ferrari's to Antique Jewellery collectors, and everything in between. Occasionally, there might be a dispute between a seller and a buyer. It is your challenge to mediate between each customer and find a solution that works for both. In this interesting customer service job you will gain knowledge on issues relating to legal, marketing, finance and international trade. Aside from this you will:

  • Be responsible for making sure customer issues and questions are addressed and resolved in a correct and timely manner, via phone or email;
  • Answer questions from customers, and from your extensive communication with users you look out for possibilities for improvements in our services;
  • Manage disputes and complaints, finding the best solution for both parties;
  • Work together with other departments to improve the customer experience.

This is who you are 

Customer service is totally your thing and you can communicate in a clear, customer-oriented manner. Customer satisfaction is your main goal. You try your utmost to find fitting solutions to all problems. You do this in a patient, clear and empathetic way with the aim of customer satisfaction. 

  • You speak fluent Dutch and write flawlessly;
  • You have experience in a customer related role (hospitality business, receptionist, callcenter, tourism etc.)
  • You have a basic command of the English language; 
  • You are available for 40 hours per week;
  • You can quickly switch between telephony and e-mail;
  • You are willing to work 2 days a week until 19.00 pm and are available for 2 weekends a month;
  • You are currently living in the Assen surroundings;
  • You are willing to work on public holidays.

What we offer

  • Gross salary of 2000 euro gross per month, based on 40 hours per week;
  • Travel allowance if you are not living in Assen;
  • Catawikians who are performing good will get a permanent contract after 12 months;
  • Catawikians who are performing good will get stock options in our company after 12 months and with that become an owner of Catawiki;
  • A challenging job in a young, fast-growing, dynamic and international organisation;
  • Freedom and responsibility to organise your work efficiently and friendly colleagues who are willing to help you; 
  • Yoga, healthy Friday, mindfulness;
  • Regular fun employee activities and drinks;
  • Excellent opportunities for career development towards sales, marketing or a lead agent role in the Customer Service department;  
  • Lots of room to work on great ideas, and to learn and grow.

 

Application procedure

  1. Apply! 
  2. Customer Experience test. By taking this test, you are already assuming the role of Customer Experience Specialist at Catawiki. The great thing is that you can take this short test at home.
  3. Telephone interview. A recruiter from Catawiki will call you to get acquainted.
  4. Interview with the manager and a colleague from the Customer Experience department.
  5. Contract proposal. 
  6. Hired! Every first week of the month we start a new training group! 

 

Find our more about our team and culture

Diversity

Catawiki is committed to building a diverse company and diverse teams. That includes everyone, no matter your age, ability, gender, race, religion or sexual orientation. We welcome applications from underserved and underrepresented communities. If you’ve got a story to tell, come and join us. 

Working and hiring remotely

When it is safe to do so, Catawiki will be implementing a hybrid work policy where employees based in the Netherlands will work from the office 1-2 times per week and from home for the rest. All of our expert positions are 100% remote based.

Interested?

Apply directly with an English CV and cover letter by submitting your information at the bottom of this page. By submitting your application you agree to Catawiki’s Applicant Privacy Policy.

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Country

  • Netherlands

Ubicación

Assen, Drenthe, Netherlands