Shipping & Delivery
Registration, titles, and certificates
Can lots be shipped abroad?
If I buy a vehicle on Catawiki, do I need the original vehicle papers?
Do I need the Certificate of Conformity to register the vehicle?
The car I bought comes with a US title. Can I register it in my country?
Why does the car I bought have no licence plates?
Customs & fees
Do I have to pay customs fees?
Who is responsible for the import of lots?
What do I need to import my item into the EU?
Shipping costs
Why do I have to pay for the shipping costs twice?
I bought a vehicle. Do I need to cover shipping costs?
The shipping costs seem excessively high. What do I do?
Who pays for the shipping costs?
Can I pay shipping for only one package if I buy different items from the same seller?
Why are the actual shipping costs different to the amount I paid?
Shipping status
Why and how does Catawiki use the courier and tracking code?
What is a 'Tracking' or 'Track & Trace' code?
I've paid for my object. Why haven't I received it yet?
What do the shipping statuses mean?
How long will it take to receive my lot?
Shipping and delivery issues
What to do if my lot got lost during shipment?
What if my order has been returned to the seller?
What is the best way to handle an issue after my order has been delivered?
What should I do if I received a empty box?
The vehicle I bought was damaged during shipping. What do I do?
What will happen if a seller is not willing to ship my purchase?
Arranging delivery & pickup
How much time do I have to pick up the vehicle I bought?
I bought a vehicle. Can I pick it up?
I bought a vehicle. Will it be shipped to me?
Can I pick up a lot by arrangement?
The seller is asking me for a signed copy of the CMR. What does this mean?
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