If you received an empty box, we advise you to contact the seller at your earliest convenience, ideally within 1-2 days, to raise the issue and agree a better way to solve it. Please attach in the message to the seller pictures of the empty box to support you and to describe your problem. We also ask that you also open a claim with the shipping company and file a police report. We will mediate the case if necessary.
In case you have trouble contacting the seller, please inform us within 3 days after delivery (the exact date will be recorded through Track & Trace). Please be aware that once the 3 day period has expired, your payment will be sent to the seller and we can no longer open a claim on your behalf. When contacting us, please include:
. At least 2 photos of the package received (with the label clearly visible)
. At least 2 photos of the package on a scale, indicating the weight of the parcel
. A copy of your claim to the shipping company
. A copy of your claim to the police