Shipping & Delivery
What will happen if a seller is not willing to ship my purchase?

If the seller has not shipped your lot, we recommend you first to contact the seller and find out why the item is not been shipped. If you have trouble contacting the seller, or you don't come to an agreement, please inform us. Should the seller refuse to deliver the lot, Catawiki will contact the seller to understand the reason for non-delivery.

If unfortunately no solution can be found, we will cancel the purchase on your behalf. You will then be refunded and the seller may be held responsible for any costs to the buyer or to Catawiki. If you don't agree with cancellation and still want to try and get your lot, you will have to talk directly to the seller and Catawiki will be completely out of this process.

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