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How it works

Giving You The Best Start - Buyers

We are very excited to show you our wonderful world of special objects! Every week, you can find thousands of unusual, rare and exceptional lots on Catawiki - objects that you won’t find in just any store. We want to offer you a secure and safe platform that connects you with the sellers of these unique items. Our in-house experts will help and guide you along the way. To get you started confidently, we’ve compiled all the information you need below. We can’t wait for you to win your first special object!

Frequently asked questions

Is Catawiki free?

Creating a Catawiki account is completely free. Accounts are used in order to buy or sell items at auction. Buyers and sellers only pay commission fees on lot proceeds.

What makes buying through Catawiki safe and secure?

Your payment will run through a very secure method of payment. We will ask the buyer to pay for the lot within three days after the auction on a secure account. We then inform the seller that the buyer has transferred the payment and ask him to ship the lot. The seller will receive payment shortly after shipping. If you have not received the lot within 10 days after paying the purchase price, we ask you to inform us so that your payment to the seller can be withheld.

I've lost my password and can't sign in. What can I do?

You can request a new password easily by using the 'forgotten your password' link on the sign in page. You'll be sent an email with a link to the password creation page.

Why hasn't my bid been accepted?

Your bid will not be accepted if it is invalid. 'Invalid bid' messages can occur when the amount entered is not high enough, when the amount entered includes a symbol other than a digit (such as a letter, comma or hyphen), or when the auction has already closed.

I'd like to place a bid on a lot with a reserve price. What does this mean?

Some lots have been fixed with a ‘reserve price’. This is a hidden minimum price which a seller is willing to let their lot go for, set in consultation with the expert. Reserve prices may only be set for lots with an expected revenue of at least €200. If a reserve price has not been met once the auction ends, that particular lot will not be auctioned off.

I've won a lot. How do I transfer payment?

After the auction has ended, buyers will receive an email containing a link to the payment page. It's possible to pay by credit card (Visa, MasterCard, American Express), bank transfer or by using one of the following online payment methods: iDEAL, Bancontact, Giropay, SOFORT, EPS, Multibanco, Przelewy24.

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