How it works
Giving You The Best Start - Buyers
We are very excited to show you our wonderful world of special objects! Every week, you can find thousands of unusual, rare and exceptional lots on Catawiki - objects that you won’t find in just any store. We want to offer you a secure and safe platform that connects you with the sellers of these unique items. Our in-house experts will help and guide you along the way. To get you started confidently, we’ve compiled all the information you need below. We can’t wait for you to win your first special object!
Frequently asked questions
- Is Catawiki free?
- What makes buying through Catawiki safe and secure?
- I've lost my password and can't sign in. What can I do?
- Why hasn't my bid been accepted?
- I'd like to place a bid on a lot with a reserve price. What does this mean?
- I've won a lot. How do I transfer payment?
Creating a Catawiki account is completely free. Accounts are used in order to buy or sell items at auction. Buyers and sellers only pay commission fees on lot proceeds.
Your payment will run through a very secure method of payment. We will ask the buyer to pay for the lot within three days after the auction on a secure account. We then inform the seller that the buyer has transferred the payment and ask him to ship the lot. The seller will receive payment shortly after shipping. If you have not received the lot within 10 days after paying the purchase price, we ask you to inform us so that your payment to the seller can be withheld.
You can request a new password easily by using the 'forgotten your password' link on the sign in page. You'll be sent an email with a link to the password creation page.
Your bid will not be accepted if it is invalid. 'Invalid bid' messages can occur when the amount entered is not high enough, when the amount entered includes a symbol other than a digit (such as a letter, comma or hyphen), or when the auction has already closed.
Some lots have been fixed with a ‘reserve price’. This is a hidden minimum price which a seller is willing to let their lot go for, set in consultation with the expert. Reserve prices may only be set for lots with an expected revenue of at least €200. If a reserve price has not been met once the auction ends, that particular lot will not be auctioned off.
After the auction ends, buyers will receive an email containing a link to the payment page. It's possible to pay by credit card (Visa, MasterCard, American Express), bank transfer or by using one of the following online payment methods: iDEAL, Bancontact, Giropay, SOFORT, EPS, Multibanco, Przelewy24.
Only buyers who bid in euros will see the manual bank transfer option. It is really important that they use a European SEPA Credit Transfer for the payment. Stripe, our online payment processor, cannot process SWIFT transfers (also known as wire transfers) and these payments will bounce back to the bank account of the buyer. If a buyer claims that the SWIFT transfer did not bounce back, we need a letter from the bank that states this. Only then can Stripe check what happened to the payment.
What are the differences between SEPA (Single Europe Payments Area) and SWIFT (Society for Worldwide InterBank Financial Telecommunications)?:
- SWIFT enables money transfers internationally, while SEPA payments can only be made within the SEPA area.
- SWIFT transfers can be executed in various currencies and the SEPA initiative encompasses transfers in euro alone.