What makes buying through Catawiki safe and secure?

Your payment will run through a very secure method of payment. We will ask the buyer to pay for the lot within three days after the auction on a secure account. We then inform the seller that the buyer has transferred the payment and ask him to ship the lot.

If there are any issues with the order you received, please inform us within 3 days after delivery (the exact date will be recorded through Track & Trace). Please be aware that once the 3 day period has expired, your payment will be sent to the seller and we can no longer open a claim on your behalf.

If you have trouble communicating with the seller or if the tracking information is not provided, please notify us within 10 days of making your payment. A claim will then be opened and payment to the seller will be withheld.