What is a 'Tracking' or 'Track & Trace' code?

After the buyer paid for the lot, you will receive a email to process the shipment of the order. You are responsible for providing the tracking code related to the shipment.

You need to obtain the tracking code from the shipping company (also known as a courier) that you use to send the package to the buyer. The format of the tracking code varies on the courier you use. In general, it is a set of characters and numbers and it is not a link to a website and it does not contain the courier company name in it.

With Track & Trace you can follow your mail item or parcel to its destination using an online international tracking system. Once your items are on their way, you can easily monitor their progress.

Within a few clicks, you know if your item is on it’s way or if it has already reached its destination.In case the Track & Trace code is incorrect, you can now change it yourself. Simply go to> Orders and choose the relevant order. Click on ‘Update’ and update the relevant Track & Trace code.