Shipping & Pick up
What do I do if the lot gets lost or is damaged during shipment?


As the seller, you are responsible for shipping the lot. We therefore recommend to insure the shipment and have a valid tracking code for each parcel.If the Track & Trace code is incorrect, you can now change it yourself. Simply go to > Orders  and choose the relevant order. Click on ‘Update’ and update the relevant Track & Trace code.

In the event that the lot is damaged or lost during shipping, you can file a claim with the shipping company. Please note that shipping companies usually require claims to be filed within 7 days after the package was delivered. 

Please take into consideration that if the buyer reports any issues with the order, your payment may be postponed. If this occurs, we will keep you informed.

 

Additionally, we recommend that you contact the buyer  to first try to come to a mutual solution.


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