Shipping & Pick up
What happens if the order that I shipped gets returned to me?

Please contact the buyer directly in order to investigate the reasons behind the item being returned to you. Please note that bearing the costs of return shipment depends on the reasons behind the parcel returned to you.

If you don't come to a mutual solution with the buyer, please let us know and our Customer Support team will be happy to help you. You can contact the buyer via your Catawiki account on the order detail page.

Contact us