Shipping & Delivery
Why and how does Catawiki use the courier and tracking code?

The courier name and the tracking code, also known as ‘Tracking information’, are used by Catawiki to track the shipment. This allows Catawiki to show relevant information about the shipment progress for both parties (sellers and buyers).

Also, the tracking information allows Catawiki to inform the buyers and sellers in real-time about the progress of their shipments via email and push notifications. It is also used to inform sellers about when they will receive their payments.

The tracking information helps our Customer Support to assist buyers and sellers more adequately with questions or issues regarding the shipping process.

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