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RaffArtGallery

Location: It Italy
Feedback score: 85.2
Number of reviews: 28
Catawiki member since: July 12, 2017
23
Positive
1

Neutral
4
Negative
June 11, 2018
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the lamp arrived today, 2 cardboard boxes. the lamp shade packaging was damaged and the shade sides are damaged with maybe 8 creases. it must be replaced.
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Response by seller:
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I am very sorry for what happened, I will send you a new lampshade, in the meantime I will contact the courier to get a refund because as you can see this problem was not caused by my negligence but the courier TNT did not do his job as you needs to! He could send me a message in private before giving negative feedback on non-mine faults! thank you
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June 5, 2018
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El articulo llegó bien,
Un poco lento el envío, pero lo importante es que llegó correctamente.
Contento con la adquisición
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May 4, 2018
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Bellissimo! grazie mille.
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May 1, 2018
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Trabajo penoso calidad ínfima
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Response by seller:
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BUONASERA TENGO QUE SABER LO QUE NO ES BUENO, SIEMPRE HE PREPARADO PARA RESOLVER CUALQUIER PROBLEMA, INCLUSO SI SU REVISIÓN HA LLEGADO DESPUÉS DE 2 MESES DESDE LA ENTREGA.
GRACIAS
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February 14, 2018
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Worst experiences ever, wrong delivery, promises, than not responding (also not to Catawiki), too few words here to mention it all. Will of course deny again and put the blame on buyer. Untrustable.
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Response by seller:
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Good evening, I am very sorry for your bad review, I have replied several times doing different proposals to fix a problem not caused by me.
The product arrived integreto she I removed from his package and exposed it to his house, after 2 hours the piece fell on the ground! It's my fault? If the product was not compliant as you say why he did not put it back in the package and contacted me?
Despite these things I offered to send her another piece if she had paid for the shipment. What she refused!
I'm sorry but it's not my fault!
Thank you
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January 20, 2018
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L'articolo è a arrivato rotto. Forse imballato già rotto. Si rifiuta sia il risarcimento sia il cambio e non risponde alle mail. Altamente sconsigliato, non è un artigiano italiano come dice.
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Response by seller:
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Gent. mo , la risposta la avuta subito , le faccio notare che ha contestato il pezzo 50 GIORNI DOPO che le è arrivato. insinuando che è arrivato cosi. Sulle foto che mi ha inviato si vede il pezzo fuori dalla sua scatola, quando c'era l'avviso che in caso di rottura fare foto senza togliere l'imballo.
Tutto questo mi fa pensare, anche perché lei stesso mi ha scritto che anche da Catawiki non trova risposte. Forse dire che un pezzo è arrivato rotto dopo 50 giorni dalla ricezione sono fuori luogo e non credibile.
Per quanto riguarda l'artigiano Italiano :
Eros Raffael nato a Venezia 18-10-1970, molto più italiano di lei.
Grazie
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December 23, 2017
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Objekt sehr schön - hat aber leider einen kleinen Sprung !
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November 23, 2017
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Une fois de plus, un vase sublime! Merci beaucoup! "A thing of beauty is a joy for ever"
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November 13, 2017
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Het sculptuur staat supermooi. Was degelijk verpakt en daarmee intact en ongeschonden gearriveerd.
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November 7, 2017
All good many thanks.
October 29, 2017
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livraison rapide et sans surprise
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October 16, 2017
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Buongiorno, non importa che passi a firmare il suo vetro poiché è caduto in mille pezzi
Cordiali saluti
Mi passi la sua mail perché l'unico modo X contattarla e tramite Catawiki
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September 27, 2017
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Tutto perfetto!! grazie!
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September 12, 2017
The item arrived broken in half as it was very badly packed. I want a total refund. Photos can be available but I do not know how and where to send them
September 1, 2017
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Prima aangekomen en uitstekend verpakt
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August 31, 2017
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Excellent package and quick delivery. The item is in perfect condition. Marvelous vase, really amazing, I am very pleased with it! Thanks a lot!
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