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VIPJewellery

Feedback score: 99.2%
Number of reviews: 129
Catawiki member since: June 10, 2015
119
Positive
9

Neutral
1
Negative
January 6, 2018
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Thanks very Nice! Point of attention don,t deliver iT to neighbours!
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December 12, 2017
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Pearls were beautiful. Claps very poor, too small for the size of the pearls (but according to description). Delivery package could be improved (e.g. by using a box).
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December 7, 2017
nice piece
December 7, 2017
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Comme dans la description. Frais d'envoi au top
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December 6, 2017
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envoi rapide mais emballage plus que precaire pour un bijou
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November 28, 2017
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Fast shipping and very beautiful,excellent seller++++++
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November 22, 2017
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Parfait dans le transport et la rapidité
Bague et document conformes
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November 17, 2017
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Paquet a été ouvert et refermé.
Rien à l'interieur.
visiblement, le transporteur en NL savait ce qu'il y avait dans le colis
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Response by seller:
Dear Sir

I sincerely do not understand.,

The diamond and package was shipped and delivered november 2016 (a year ago).
Why did you not contact us.

VIP
October 17, 2017
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magnifique bague conforme à la photographie. Excellentes prestations du vendeur dans l'accompagnement, l'envoi et la réception du bijou. Trés satisfaite. Merci
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August 9, 2017
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merci
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July 20, 2017
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就是浓彩没那么明显,非常喜欢一款戒子。Is thick color is not so obvious, like a mustard.
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July 13, 2017
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Good
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July 9, 2017
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Received, thank you!
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July 6, 2017
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Professionale
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July 3, 2017
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good
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June 16, 2017
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nice diamond and very proffesional seller;;recomanded
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June 15, 2017
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Not receive! It's been half months please
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Response by seller:
Dear auction buyer.

We are monitoring it closely and will keep you updated. But it is normal that shipping to Australia can take longer.

We are sorry for the delay but we shipped the day after payment was received....

In any case the shipping is insured.

Kind regards

VIP
June 14, 2017
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Ontvangen
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June 10, 2017
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Excelent !!!
Thank you ! Daniel
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June 5, 2017
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Received, wrapped very carefully,good seller!
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May 4, 2017
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Todo perfecto!!
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April 23, 2017
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Mala gestión y mucha lentitud.

Recibí un producto equivocado y después no se siguieron las directrices de catawiki, para la devolución del articulo, ni del dinero.
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Response by seller:
Dear Gabriel

We are taking full responsibility for the human error we made by shipping a wrong item to you.
The return payment is not in our hands but the responsibility of Catawiki.
It would therefor be more fair to give a neutral feedback.
Please consider to change.
And again, we are sorry for the mistake and human error that we did and corrected as soon we found out.

VIP
April 19, 2017
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In bespreking met verkoper.
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Response by seller:
Dear Auction winner

We are investigating the delivery which according the shipping company took place the 31.03.2017
We will do what it takes to solve this ASAP and in worst case get insurance involved so both you and I can be covered if there is a loss.

Until soon.

VIP
April 12, 2017
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Ottimo prodotto perfetto venditore
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March 20, 2017
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schöner diamant.
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February 23, 2017
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Dure post!! 10 euro verschil met de werkelijke betaalde port ! spijtig ! maar niet eerlijk.
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Response by seller:
Dear
Please understand that we next to the actual shipping cost have external insurance on the shipping which for the value your lot is won for is an additional euro 25 which you do not see. Please consider to change your feedback from neutral to positive.

Vip
February 22, 2017
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Ok
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February 4, 2017
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Prima !
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January 28, 2017
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Super afhandeling! Snel en professioneel!
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January 21, 2017
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Très bien. Merci
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January 11, 2017
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still now i wait for this ring.what hppen. can i have a tracking number for this? Axel kohnen
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Response by seller:
Dear Axel
I am so sorry to hear that you have not recurved your ring yet.
You won that auction on Dec22
Catawiki was paid on the 28Dec.
I shipped the ring on the same day (28th) to Romania.
I was told that it can take 5 working days until delivery.
Perhaps with the work load of New Year it took some unnececary delay.
I will enquire on Monday why that delay and will send you some tracking.
If in the future when purchasing new items from me and you feel that something is going wrong with the delivery please contact us immediately before giving a feedback.
Remember that it was shipped the same day and that we do not control our shipping agent.
VIP

January 3, 2017
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in goede orde ontvangen en mooie stenen
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December 18, 2016
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Everything's fine with VIPJewellery, as usual.
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December 12, 2016
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Nice Item, nice seller. Everything OK!
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November 28, 2016
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Everything alright!
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November 26, 2016
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Super ! vendeur sérieux, livraison rapide, à recommander!
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November 11, 2016
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Je confirme que la couronne est cassée et m'est resté dans la main. J'ai déposé la montre chez un réparateur agrée iwc qui va vérifier l'authenticité de la montre. Il y a un doute.......
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Response by seller:
Dear sir

The crown is not broken. It is a very unique watch. If you simply is windong on the crown with force it will brake.
In order to change the time Please do as below.

The knot above the crown needs to be pushed with a sharp item at the same time while you turn the crown in order to set the clock. It is a manual winding watch so please wind it every day or even better twice a day.
The watch was prior to the auction by a watch maker for varification and document as well provided to Catawiki auctioneer.

I do not think it is fair to give negative feedback because you do not know how to operate the watch.
Please consider to change the feedback.

Kind regards VIP
November 10, 2016
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Ottimo.....Grazie
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November 7, 2016
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Nessun certificato accompagna le pietre. Come posso essere sicura che non è vetro colorato?
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October 27, 2016
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Geachte, de diamant zat gewoon in mijn vrijstaande brievenbus, aan straat. Niet verantwoord, noch tegenover de verkoper, jullie en mij.
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Response by seller:
Dear Sir

Thank you for your feedback.

I agree with you 100% and will discuss this with the shipping firm.
In anycase we are insuring all our shipments.
Since this is nothing to do with you as buyer or me as seller I kindly ask you to consider to change your feedback from Neutral to Positive.
October 14, 2016
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Preciso e perfetto grazie mille
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October 11, 2016
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Sehr schöner Ring, bin sehr glücklich über meinen Kauf.
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October 5, 2016
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Venditore affidabile e disponibile.
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October 2, 2016
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++++ super envoi rapide et soigné ++++ merci
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September 29, 2016
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Très bien
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September 28, 2016
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TOUT EST PARFAIT
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September 25, 2016
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El envío a sido rápido y por lo demás todo perfecto.estoy muy contentó con el envío,seguramente le compré más.muchísimas gracias
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September 23, 2016
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Very good and quick delivery
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September 20, 2016
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All perfect. Thank you.
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September 16, 2016
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La photo donne une meilleure impression que la réalité mais c'est souvent le cas !!
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September 14, 2016
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Great product and delivery
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September 13, 2016
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Paid this morning and had the 2 lots I purchased delivered this afternoon with currier.
The fastest delivery I have ever experienced.
Packaging very good and items exactly as described.
Thank you
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September 10, 2016
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il materiale è arrivvato , tutto a posto
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September 8, 2016
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snelle en correcte verzending product voldoet aan de verwachting
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September 3, 2016
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Diamonds are very nice, properly packed.
NOTE: the only neutral feedback's mine, due to a little misunderstanding on vacation time. I would have turned to positive if I could. Seller is professional.
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September 2, 2016
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TOP!!
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August 21, 2016
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Trés bien.
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August 5, 2016
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Dop 20 giorni il diamante non è ancora stato consegnato.
Il corriere lo segna come rispedito al mittente.
Spedita mail in proposito non ho avuto risposta.
Sto per segnarlo come fraudolento.
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Response by seller:
Dear Luigi

If you had mailed me directly before now I could have reacted.

I am on vacation and do not have any chance to get to the postal service to get the returned package before the 18 th. It is my responsibility that you get what your purchased item so I do not find it fair that you give negative review.

Anyhow, as soon I am back I will have the parcel shipped again.

Kind regards

VIP
July 20, 2016
Everything is ok ! Delivery very fast ! Thank you !
July 18, 2016
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Kritiek op levering wordt adequaat opgepakt door leverancier, zoals het vanuit een klantgerichte attitude hoort. Mooi!
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June 28, 2016
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OK
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May 27, 2016
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Super, Danke!
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May 11, 2016
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Bien .
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March 7, 2016
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Consegna velocissima
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January 29, 2016
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thanks for the nice stone
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January 11, 2016
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Mooie ring goed verzorgd
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January 10, 2016
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thanks you
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December 9, 2015
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very fast delivery
perfect Ring
thank you
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October 22, 2015
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Fast delivery/ Very friendly and professional service!
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