Lots & Orders
Claims with PayPal

If you have paid for an object using PayPal, and are considering opening a claim with PayPal directly, we ask that you contact Catawiki first so that we can contact the seller and see if the issue can be resolved directly with them. In the vast majority of cases with PayPal, they ask that a resolution is found between yourself and the infringing party, and our specialists at Catawiki are here to help. All you need to do is click the contact button at the bottom of this page, and fill out a short form. Our specialists will then be in contact with you as soon as possible. 

Our dedicated support teams are here to provide exceptional assistance for any issue you may encounter. Their expertise and guidance will lead you through the entire process, working together to find a mutually beneficial resolution. In the event of any conflicts or language barriers, they are equipped to mediate between buyers and sellers, to ensure a swift and satisfactory outcome. With a wealth of experience in resolving claims, including lost shipments, mis-described objects and damaged goods, these teams are dedicated to maintaining the highest level of trust and security for our valued customers. 

Please note that some objects are not covered by the PayPal claims process. We would like to encourage you to review their Terms and Conditions before opening a dispute with PayPal.

With Catawiki being an intermediary between the buyer and seller, when a claim and dispute is opened with PayPal it will mean that the process of finding and coming to a resolution could take significantly longer. The main reason for this is that there is a new party involved with the process that also needs to be informed and updated on the progress of the situation. With that in mind, please know that Catawiki is here to help you, and help resolve your issue as quickly as possible. 

If you wish to learn more about how Catawiki helps resolve situations in general, please see the articles we have on the various situations here.

Please click the contact button below if you wish to speak with our specialists and get help resolving a situation before contacting PayPal. It is important to provide accurate and detailed information, and communicate clearly and with as much detail as possible when responding to a claim. It is our goal to resolve the issue and maintain a positive outcome.

Was this article helpful?
Contact us