Lots & Orders
About the lot
Who are our in-house experts?
What is the 'Expert's estimate'?
Who offers up the lots?
How do I know that a lot in auction is not a forgery or an unauthorised publication?
I have a question about the details of an object
Contacting the seller
How can I contact the seller?
I'm interested in a lot that wasn't sold. Can I get in touch with the seller or still bid on it now?
The seller speaks a different language. What should I do?
What should I do if the seller isn’t responding to my messages?
Reviews and Feedback
How do I leave a review or give feedback to a seller?
How can I change/delete any feedback I have provided?
Buyer - Feedback Policy
Does Catawiki adjust/remove (reactions to) feedback?
Order issues
I've paid for my object. Why haven't I received it yet?
What should I do if my lot has been delivered damaged?
What should I do if my object has been delivered and does not conform to its description?
Claims with PayPal
I want to cancel my purchase
Still need help?
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