Under our EU & UK consumer rights policy,  you’re allowed to cancel your purchase without stating a reason if all of the following conditions are met (please check our policy as exceptions may apply):

• You purchased the object from a professional seller (as indicated on the object page by showing a ‘PRO’ symbol). 

• You live in a country within the European Economic Area (EEA) or the UK.

• You are a consumer, meaning that you did not purchase the object relating to your profession, trade or craft.

• The object type isn’t excluded from the right of withdrawal.

• You request a cancellation within 14 calendar days of the order being delivered to you.

Important to note: If you choose to cancel your purchase, in most cases you’ll be responsible for the return shipping costs and we’ll refund you once the object has been received by the seller. 

You can find more detailed information in our EU & UK consumer rights policy.

Other situations when cancellation is possible 

Find out what to do if your object arrives damaged. 

Find out what to do if your object doesn’t match its description. 

If your object doesn’t meet your expectations or you’re not satisfied with the object, we’ll try to find a solution. 

If the object matches its description but you're still unsatisfied with it, the seller isn't required to accept a cancellation (unless the object is damaged, or if they’re a professional seller and the above conditions are met)

If you still need help, you can reach out to us below. Our customer support specialists will review your inquiry and get back to you.