Always ship your object with valid tracking info
Objects may only be shipped with a valid track & trace. We strongly recommend using registered and/or insured shipping appropriate to the value of your object. You are responsible for the risk of damage to and/or loss of your object during shipping until it is delivered.Arrange delivery or pick-up
Once the buyer has paid for the object, you can use our internal messaging system to arrange the shipping or transport of the object with the buyer.Ship the object within 3 days of payment
Unless you have arranged for the buyer to pick up the object, you must ship the object within 3 business days from the date of payment. Carefully prepare object for shipping or transport
You’ll need to carefully package or prepare your object for shipping. You are responsible for making sure that your object arrives in good condition. As the shipping party, you can be held liable by the buyer for any damages that may arise because of faulty shipping.Use shipping insurance
In most cases of loss or damage during shipping, we will refund the buyer and your shipping company won’t refund you or will only pay you a small amount. Because of this, we recommend getting shipping insurance for your object. If you use smart shipping, you can add shipping insurance during submission.Use smart shipping
Depending on your location, we may offer smart shipping services to you. We recommend using this if available. Smart shipping offers:
- Lower shipping costs compared with normal pricing.
- No pre-payment of shipping labels.
- Easier shipping label generation.
- More reliable tracking.
- Optimised customer service in case things go wrong.
You can add shipping insurance for your object (excluding vehicles) when you use smart shipping for your orders within the EU. Shipping insurance is provided by our insurance partner and offers:
- Protection against damage, loss, and theft.
- Fair and affordable pricing.
- Quick and independent insurance claim handling.
- Coverage for all shipping companies and object types (except vehicles).
Keep in mind, if your object’s final bid or buy now price goes above €10,000, it won’t be covered by this shipping insurance. Other exclusions may apply.
Find out more about smart shipping