<span data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;You'll need to choose the category you want to sell in (e.g. Art, Coins, Antiques, Jewellery, Classic Cars), but you don't need to choose the exact auction. You're welcome to pick an auction and one of our experts will check whether it's the right auction for your item.\n\nIf you're unsure about the category or the auction, don't worry! One of our experts will review everything to make sure the right bidders can easily find your item.&quot;}" data-sheets-userformat='{"2":769,"3":{"1":0},"11":4,"12":0}'>You'll need to choose the category you want to sell in (e.g. Art, Coins, Antiques, Jewellery, Classic Cars), but you don't need to choose the exact auction. You're welcome to pick an auction and one of our experts will check whether it's the right auction for your item. If you're unsure about the category or the auction, don't worry! One of our experts will review everything to make sure the right bidders can easily find your item.

Do I need to choose an auction when I submit a lot?

Smart shippingIf you&rsquo;re using smart shipping, we&rsquo;ll guide you through the customs process. Find out more about <a href="https://www.catawiki.com/en/help/seller-custom-fees/info-about-customs-with-smart-shipping">customs with smart shipping</a>. Manual shippingIf you&rsquo;re using manual shipping:&nbsp;<ol style="margin-left: 20px ;"><li>Research the country specific restrictions and regulations of where you&#39;re going to ship the order to.</li><li>Understand international shipping costs so you don&rsquo;t pay more than you have to.</li><li>Don&rsquo;t forget to include a return address. This way you will avoid any issues in case the order is returned to you.</li><li>Research restricted/prohibited goods: not every object can be shipped with every shipping company and all countries have their own individual rules and restrictions. Be sure to check your chosen shipping company&rsquo;s list of prohibited objects before shipping your order.</li><li>If you&rsquo;re in doubt about the buyer&rsquo;s address, <a href="https://www.catawiki.com/en/help/buyer-contact-feedback/how-do-i-contact-the-buyer">message the buyer</a> to confirm the correct address before you buy a shipping label.</li></ol> Shipping insuranceFor both smart and manual shipping, you can take the stress out of shipping by protecting your object with <a href="https://www.catawiki.com/en/help/insurance/shipping-insurance">shipping insurance</a>. Shipping delaysInternational orders tend to take longer. If it&rsquo;s 5 days after the estimated delivery date shown on the order page and the order hasn&rsquo;t been delivered, we&rsquo;ll send the buyer an email or notification. At this point, the buyer can open a claim if the order hasn&rsquo;t been delivered yet.We recommend you <a href="https://www.catawiki.com/en/help/buyer-contact-feedback/how-do-i-contact-the-buyer">message the buyer</a> throughout the shipping process so you can both stay updated on shipping and customs.

1 Research the country specific restrictions and regulations of where youre going to ship your lot to  2 Understand international shipping costs so you don

What do I need to know about shipping my objects internationally?

An object in auctionDetails about the objectOn the object page, you&rsquo;ll find photos of the object from different angles. You&rsquo;ll also find info like country of origin, condition and dimensions, and a full description.&nbsp;Together, this should help you evaluate the object and decide if you&rsquo;d like to bid on or buy it.Find out <a href="https://www.catawiki.com/en/help/lots-in-auction">more about objects in auction</a>.Shipping infoYou can find shipping info on the object page. This includes shipping costs, where the object is shipped from and whether you can pick up the object.Find out <a href="https://www.catawiki.com/en/help/buyer-shipment-delivery">more about shipping</a>.Seller infoYou can find info about the seller on the object page. This includes the country they&rsquo;re based in and their review score. You can also select their profile to see other objects they&rsquo;re selling.Find out <a href="https://www.catawiki.com/en/help/about-the-seller/about-the-seller">more about sellers</a>.Still have questionsIf you still have questions after checking this info, you can contact us and we&rsquo;ll do our best to help. Keep in mind, we might not be able to reply before the auction ends.One of your ordersIf you have a question about an order, you can <a href="https://www.catawiki.com/en/help/contacting-the-seller/how-can-i-contact-the-seller">message the seller</a>. They can give more details about the object or help with arranging pickup.Find out <a href="https://www.catawiki.com/en/help/shipping-status/how-do-i-track-my-order">more about tracking shipping</a> for your order or <a href="https://www.catawiki.com/en/help/buyer-order-issues/what-should-i-do-if-my-lot-has-been-delivered-and-does-not-conform-to-its-description">what to do if your order isn&rsquo;t as described</a>.

It is the sellers responsibility to ensure that the description of the objects listed be complete and accurate. We strongly recommend that you read through t...

How do I find out more about an object?

&nbsp;We understand it can be disappointing when an object doesn&rsquo;t match your expectations. We take this issue seriously and are here to support you in finding a solution.Follow these steps for support:<ol><li>Check the object page so you have a clear idea of how it differs from the object you received.</li><li>Contact us within 3 days of the object being delivered so we can pause the seller&rsquo;s payment.</li><li>Add photos of the full object, at least 2 close-ups, photos of the packaging and a legible photo of the shipping label. You can also add a video if the issue isn&rsquo;t clear in photos, e.g. for mechanical defects.</li><li>Describe in detail how the object you received differs from the seller&rsquo;s description or photos.</li><li><a href="https://www.catawiki.com/en/help/contacting-the-seller/how-can-i-contact-the-seller">Message the seller</a> so they can help with finding a solution.</li><li>We&rsquo;ll get in touch to guide you through the next steps.</li></ol>If we don&rsquo;t hear from you within 3 days of delivery, we&rsquo;ll assume everything went smoothly and the seller will get their payment. This makes it difficult for us to support after this deadline.Find out <a href="https://www.catawiki.com/en/help/buyer-shipping-delivery-issues/i-ve-paid-for-my-object-why-haven-t-i-received-it-yet">what to do if your order hasn&rsquo;t arrived yet</a>.

If your object has been delivered, and unfortunately does not conform to its description, or you believe that it is inauthentic, it is important to ensure yo...

What should I do if my object isn’t as described?

Contacting the seller has never been easier, and you can do so directly via the following pages: <a href="https://www.catawiki.com/en/f/buyer/orders" id="isPasted">https://www.catawiki.com/en/f/buyer/orders</a><a href="https://www.catawiki.com/en/conversations" id="isPasted">https://www.catawiki.com/en/conversations</a> Of course, the prerequisite to this is that you must first have won an auction, and paid for the item. Only then will the function be available to contact the seller.&nbsp; If you have any questions regarding an object in a live auction and need further clarification regarding one or more of its aspects, please click the contact us button below, and we will do our best to ask the question on your behalf. If you do this, please ensure that there is at least 3 days left on the auction, so that we can give the seller ample time to respond. Some useful advice for contacting the seller after you have won an auction, would be to communicate directly to find out about the delivery status of your order or if you need more information about the shipment. In general, we advise you to contact the seller in their native language. If this is not possible, then we recommend communicating in English or using an online translator to assist you.In addition, the following <a href="https://www.catawiki.com/help/most-asked-questions-of-buyers/the-seller-is-not-responding-to-my-messages-what-do-i-do-now" rel="noopener noreferrer" target="_blank">article</a> may also be of use if you are not getting a response from a seller.

Contacting the seller has never been easier, and you can do so directly via the following pages:      https://www.catawiki.com/en/fulfilment/buyer/orders    ...

How can I contact the seller?

Privacy Policy     Catawiki B.V. (&ldquo; Catawiki &rdquo;) processes personal data from Users who visit and use our Online Marketplace. This Privacy P...

Data Protection & Privacy Notice

Depending on your location and the price of the final bid, we may need to collect import tax. If so, import tax will be charged on top of the final bid and shipping costs for applicable orders. We then transfer the import tax to your local tax authorities, so you won&rsquo;t have to pay that import tax VAT when your order arrives.For example, if you&rsquo;re charged import VAT at checkout, you shouldn&rsquo;t be charged import VAT when your order is delivered or during the customs process.&nbsp; I had to pay import tax twice?If you paid import tax on your purchase twice (for example, to us at checkout and to your local tax or customs authority at the time of import) you can request a VAT refund on a completed order. Make sure you keep the proof of payment and contact us using the button below. Import tax (VAT/GST) is collected in the following situations: <ol><li>Orders going to France&nbsp;<ul><li>Professional seller based and shipping from outside the EU</li><li>Buyer is located in France&nbsp;</li><li>Applicable to all final bid prices&nbsp; </li></ul></li><li>Orders going to the EU (including Northern-Ireland)&nbsp;<ul><li>Professional seller based and shipping from outside the EU</li><li>Buyer located within the EU</li><li>Final bid price &euro;150 or under </li></ul></li><li>Orders going to Great Britain&nbsp;<ul><li>Professional seller based and shipping from outside of GB</li><li>Buyer located within GB&nbsp;</li><li>Final bid price &pound;135 or under </li></ul></li><li>Orders going to or shipped within Switzerland<ul><li>Private or professional seller based in or outside Switzerland</li><li>Buyer is located in Switzerland</li><li>Final bid of any value </li></ul></li><li>Orders shipped within the EU or GB<ul><li>Professional seller based outside the EU or GB</li><li>Buyer located within the EU or GB</li><li>Final bid of any value</li></ul></li></ol>E.g. a seller in China with a warehouse in Germany shipping an order to a buyer within the EU.<ol start="6"><li>Orders going to Singapore&nbsp;<ul><li>Professional seller based and shipping from outside Singapore</li><li>Buyer is located in Singapore</li><li>Final bid price S$400 or under </li></ul></li><li>Orders going to Norway&nbsp;<ul><li>Professional seller based and shipping from outside Norway</li><li>Buyer is located in Norway</li><li>Final bid price NOK 3,000 or under</li></ul></li></ol> These rules do not apply to all types of goods. For example, we aren&rsquo;t required to collect import tax on excise goods. An example of an order where we collect VAT A &euro;150 watch is sold by and shipped from a professional seller in Israel to a watch enthusiast in Italy. Shipping costs are &euro;30. ✅ Professional seller based and shipping from outside the EU✅ Buyer in the EU✅ Final bid price &euro;150 or underTaxable amount = &euro; 150.00 + &euro; 30.00 = &euro; 180.00Import VAT (22%) = &euro; 180.00 * 22% = &euro; 39.60 We collect and transfer &euro;39.60 to the Italian tax authorities.

As a marketplace, we are legally required to collect VAT in addition to the final bid prices and shipping costs for applicable orders. We then transfer the V...

Do I have to pay import tax to Catawiki?

You can check the <a href="https://www.catawiki.com/en/f/buyer/orders?type=paid">order page</a> for updates on when your order should arrive. You&#39;ll see a <a href="https://www.catawiki.com/en/help/shipping-status">shipping status</a> and an estimated delivery date.&nbsp;You can also track the order on the shipping company&rsquo;s website using the tracking code you&rsquo;ll find on the order page. <h4>Before the estimated delivery date</h4>If it&#39;s before the estimated delivery date range, your order is still being packed or is on the way.&nbsp;Keep in mind, some orders can take longer than others. It depends on where the package is shipped from, where it&#39;s shipped to and whether it needs to go through customs.Throughout the shipping process, we&#39;ll keep you updated, either through notifications or emails. If there&#39;s a change to the estimated delivery date, we&#39;ll let you know. You&#39;ll find the updated estimated delivery date in the notification or email, and on the order page. <h4>Up to 5 days after the estimated delivery date</h4>We&#39;ll send you an email or notification if it&#39;s after the estimated delivery date range and we don&#39;t have any updates from the shipping company.&nbsp;&nbsp;If the order hasn&#39;t arrived, there&#39;s nothing you need to do for the 5 days that follow the estimated delivery date range. Some orders can take a little longer and we expect it to arrive soon.You can also check the shipping company&rsquo;s website for updates on the order or contact the shipping company for more info. <h4>More than 5 days after the estimated delivery date</h4>We&#39;ll email you or send a notification when it&#39;s time for you to take action. Contact us to get support if the order hasn&#39;t arrived and it&#39;s more than 5 days after the estimated delivery date range. We&#39;ll open a claim and pause the payment to the seller while we investigate.Make sure you get support as soon as possible. If we don&#39;t hear from you 10 days after the estimated delivery date range, we&#39;ll assume the order was delivered and pay the seller. <h4>Message the seller</h4>We recommend you <a href="https://www.catawiki.com/en/help/contacting-the-seller/how-can-i-contact-the-seller">message the seller</a> throughout the process. They arranged shipping and can reach out to the shipping company to ask about your order.Find out what to do if your <a href="https://www.catawiki.com/en/help/buyer-order-issues/what-should-i-do-if-my-lot-has-been-delivered-damaged">object arrived damaged</a> or <a href="https://www.catawiki.com/en/help/buyer-order-issues/what-should-i-do-if-my-lot-has-been-delivered-and-does-not-conform-to-its-description">not as described</a>.&nbsp;

You can check the order page for updates on when your order should arrive Youll see a shipping status and an estimated delivery date      You can also track 

I've paid for my object. Why haven't I received it yet?

You can track your order from the <a href="https://www.catawiki.com/en/f/buyer/orders">order page</a> during shipping. You&rsquo;ll find the estimated delivery date and status of the order on the order page.&nbsp;You can also track the order on the shipping company&rsquo;s website using the tracking code you&rsquo;ll find on the order page.If there are any changes to the estimated delivery date, we&#39;ll show the latest estimated delivery date on the order page and we&#39;ll email or notify you about the changes. <h4>Shipping statuses</h4>Shipping statuses give info about where your order is during the shipping process. For delivery, we get these details from shipping companies via track &amp; trace. For pickup, we get these details from you and the seller. We don&rsquo;t update the statuses manually.Delivery<ul style="margin-left: 20px; list-style-type: disc;"><li>Your order is being prepared: the seller is carefully packing your object and preparing to take it to the post office or shipping point.</li><li>Your order is on the way: the seller has dropped your order off at the post office or shipping point. We&rsquo;ve received the track &amp; trace info so we can accurately track your order. Keep in mind, we might also show this status if it&rsquo;s past the estimated delivery date and we have no new updates from the shipping company. In these cases, we&rsquo;ll email or notify you about what to do.</li><li>Your order is arriving today:&nbsp;you can expect your order to be delivered today.</li><li>Your order was delivered: track &amp; trace shows that your order has arrived at your address, a nearby shipping point, or at a neighbour&rsquo;s address.</li></ul>Pickup<ul style="margin-left: 20px; list-style-type: disc;"><li>Your order is ready for pickup: you can pick up your order, following the arrangements you&rsquo;ve made with the seller.</li><li>Let us know you got your order:&nbsp;you&rsquo;ll need to mark your order as picked up once you&rsquo;ve got it.</li><li>Your order was picked up: you&rsquo;ve marked your order as picked up.</li></ul> If you have more questions about tracking, we encourage you to <a href="https://www.catawiki.com/en/help/contacting-the-seller/how-can-i-contact-the-seller">message the seller</a>.&nbsp;

You can track your order from the order page during shipping Youll find the estimated delivery date and status of the order on the order page      You can al

How do I track my order?

Smart shippingWhen you use smart shipping, we create a tracked shipping label for you. Once you ship a package with a smart shipping label, you can track its progress on the <a href="https://www.catawiki.com/en/f/seller/orders?archived=false&page=1&per_page=25">order page</a> or on the shipping company&#39;s website.&nbsp; Manual shippingMake sure to use a shipping company that uses tracked shipping. Once you&#39;ve bought the label, you&#39;ll need to mark the order as shipped and add the tracking code on the <a href="https://www.catawiki.com/en/f/seller/orders?archived=false&page=1&per_page=25">order page</a>.&nbsp;If you use our app, you can scan the tracking code from the shipping label. This means you don&#39;t need to enter it manually.It&rsquo;s important to double check your tracking code when you enter it. If you enter an incorrect tracking code, we can&rsquo;t track the order and payment to you will likely be delayed. If you enter an incorrect tracking code, you can update it on the <a href="https://www.catawiki.com/en/f/seller/orders?archived=false&page=1&per_page=25">order page</a>. Why you need a tracking codeWe use the tracking code to update you and the buyer on where the package is. That way, we know when the package has arrived so we can pay you.If there&#39;s an issue during shipping, we might use the tracking code as a reference when we contact the shipping company. This helps resolve the issue quicker.If you no longer have the tracking code for a package you&rsquo;ve shipped, contact the shipping company and ask them to send it to you again.If you can&rsquo;t get the tracking code from the shipping company, contact us so we can help. How to track a package on the shipping company&#39;s website<ol style="margin-left: 20px ;"><li>Copy the tracking code from the order page.</li><li>Go to the shipping company&#39;s website.</li><li>Find the track &amp; trace section.</li><li>Enter the tracking code in the applicable field. You might also need to enter the buyer&#39;s postal code.</li><li>Use the &#39;track&#39; button to see an overview of the package&#39;s journey so far.</li></ol> Shipping delaysIf it&rsquo;s 5 days after the estimated delivery date shown on the order page and the order hasn&rsquo;t been delivered, we&rsquo;ll send the buyer an email or notification. At this point, the buyer can open a claim if the order hasn&rsquo;t been delivered yet.We recommend you <a href="https://www.catawiki.com/en/help/buyer-contact-feedback/how-do-i-contact-the-buyer">message the buyer</a> throughout the shipping process so you can both stay updated on shipping and customs.

Smart shipping        When you use smart shipping we create a tracked shipping label for you Once you ship a package with a smart shipping label you can trac

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