In the event that a buyer contacts us claiming that the vehicle doesn’t match the description, a claim will be opened and payments postponed. This is our standard procedure to ensure that we give the buyer a fair chance to provide substantial evidence to support their claim. We do our best to be a fair and trustworthy marketplace.

Each buyer that opens a claim with us needs to provide their proof within a set time-frame. Failure to do so would mean that the claim is closed once the deadline expires and the withheld payment will be released. 

The types of claims associated with the mobility auctions are:

Non Conformity

When a user receives their object and it doesn’t match the description provided, or the photographs displayed in the vehicles page. This may happen, for example, if the vehicle is delivered with some rust spots that weren't highlighted in the description.

Damaged

When the object is delivered and was damaged during transport. The person who arranged shipment will need to contact the courier to open an investigation and claim any insurance for the damage.

Order Not Received

When a user has not received their object, and the tracking information doesn’t show that the object has been delivered to the buyer's address nor is there proof of delivery.

Buyers generally open a claim when the vehicles may still be in transit, but the tracking is not valid, the shipment shows as delivered but there is no proof of delivery, or the tracking info doesn’t state the buyers correct address details.