Response by seller

I think your feedback is unfair. There is a parcel missing and that is a shame for both of us. You cannot make me responsible for a shipment by a professiionel oraganisation in Holland nor in France. It means a lot of work for me to try and find the parcel. For all clarity, the parcel is in your country and at the responsebility of Colis Prive. What did I do to get the parcel at your place. 1. I send the parcel at 3 january 2018. 2. Last week I got your message that something was wrong. 3. I contacted Friday 12 january PostNL and renewed the order tot send the package online, They told me it would take 3 to 4 days before we could expect result. 4. You maIled me every day since, obviously you didn´t want to wait patiently. But i could’n take any action, I had to wait 3 to 4 working days for a result. 5. Wednesday you placed your feedback, in fact before we even could expect result of the interventtion 6. Yesterday (18-1-2018) there was no result visible via track and trace. 7. Today I contacted PostNL. Result I got a questionnaire and wrote down the details of the shipment and sent it. They promised me that they will contact me within 12 (working) days to solve the problem. 8. I still try to get the parcel at yout adress for now..