de bestelling werd veel te laat geleverd. Bleek dat de transporteur een fout had gemaakt in het adres. nu het product ontvangen maar beschadigd schoenen waren los en de lijst beschadigd. 

As soon as we noticed the delay in the shipment, caused by a transcription error by the courier, we informed the buyer ourselves and immediately made every effort to resolve the problem. Regarding the work that arrived "damaged" later (no breakage, just a couple of pieces that had come unglued), we pack our items with great care, as reviews show, but the carelessness of shipping companies knows no bounds. We value our customers' satisfaction greatly, and when contacted, we always strive to provide real solutions, whether practical advice or financial reimbursements. However, in this case, we were not given the time to respond and find a solution; we instead directly found this terrible review. What a pity.

Prodotto corrispondente alle foto e alla descrizione! Spedizione accurata e veloce. Sono soddisfatto!!

Rapide, bien emballé. Merci encore.
👍

leider ist das Objekt kaputt angekommen und der Verkäufer kommt mit der Lösung ich sollte es einfach kleben. sehr sehr schade so eine Antwort 

The buyer contacted us in a very brusque manner, claiming that an item had arrived broken. However, from the photos, it was clear that the reality was quite different: a part that was glued had simply come unglued. We carefully pack our items, as the reviews show, but sometimes, the negligence of couriers can play nasty tricks. Moreover, we always offer our customers refunds for damaged parts or replacements for irreparably compromised products. That said, in this case, we proposed the fastest and most logical solution to the customer (while still remaining available for further support or alternative solutions): to glue the detached piece themselves in just a few seconds (without receiving any feedback except for this review).

tutto ok.. semplicemente spettacolare..  grazie grazie grazie

Das bezahlte Objekt kam beschädigt bei mir an. Glas war gebrochen. Gibt es einen Plan B ???
Gruß Frank Baransky

Hello, we are sorry for the inconvenience. We always pack our items with great care, as evidenced by the numerous positive reviews mentioning it. Unfortunately, it can happen that the negligence of couriers may cause unpleasant surprises. As far as we are concerned, as soon as we are made aware of an issue, we immediately strive to find a solution that fully satisfies our customers. That said, we have never received any message from you in the internal messaging system of Catawiki and we learned about the incident through this review written more than a week after the receipt of the package.

Heel slecht ingepakt waardoor het kapot is aangeleverd, communicatie is er al helemaal niet  ik heb foto’s toegestuurd word niet beantwoord,kijk eerst na de recensie van de verkopers voor je wat koopt

Hello, we are very sorry for the inconvenience. We pack our items with care, as evident from the many positive reviews mentioning this. Unfortunately, it can happen that the negligence of those handling the transport can cause damage to them. On our part, as soon as we are made aware of a problem, we have always taken action to find a solution that leaves our customers more than satisfied. However, we never received any message or photo in the internal messaging system of Catawiki from you (we found out about the incident through the review).

Oggetto presenta alcune imperfezioni e graffi sulla lastra di plastica interna e sulla cornice con piccole ammaccature sul posteriore che fortunatamente non si notano. Resta un pezzo stupendo

Széttörve érkezett gondatlan csomagolás

The customer contacted us informing us of the inconvenience, despite the fact that the fault was not directly attributable to us, but more to the negligence of the courier (we pack our objects carefully as evidenced by the many positive reviews that dwell on this aspect), we immediately offered him a refund to replace the damaged glass, he thanked us but declined the offer ... Immediately after, however, he left this review!

Már a megszokott minőség, gyorsaság és egyediség! Nem először vásároltam az eladótól. Mindenkinek bátran ajánlom!!!!!!!

Colis bien réceptionné et très bien emballé je recommande ce vendeur

The seller is very fair! The product was packaged very well, but the ball came loose in the packaging. I wouldn't call this a mistake, I fixed it. I highly recommend it to everyone!

Das Bild war sehr gut verpackt, leider hatte sich der Legoball gelöst und das Bild war nicht richtig im Rahmen .
Ansonsten war alles in Ordnung. 

Alles hat prima geklappt. Artikel wie beschrieben und perfekt und sicher verpackt.
Es hat einen schönen Platz in unserem Zuhause bekommen.


Ottimo venditore. Una banale problematica, peraltro causata dal corriere nonostante l’ottimo imballaggio del prodotto, è stata brillantemente risolta dal venditore, che ringrazio.
Consigliatissimo!!

Grande disponibilità da parte del venditore a risolvere un problema creato dal corriere (rottura dell'oggetto). Ottimo venditore!

Conforme à la description.
Envoi bien protégé