Niets ontvangen en geen reactie op emails

We are happy that in the meantime everything worked out well ... and that our shipment company confirmed to us, that you have received the goods in the meantime.

We are really sorry for the delay, but shipment and delivery time are things out of our control. Thanks for your understanding and patience.

We wish you all the best.
kind regards,
Joël Landart

I've received The Encounters and it's fantastic. I love it. The excelent and careful packing protected perfectly the sculpture. I feel very happy and grateful.

Wederom wat kunnen kopen. Verzending ging goed. Maar let op omdat het uit Zwitserland komt komt er nog BTW bij. Het kunstwerk was zeer goed verpakt in een houten kist.

Tussen aankoop en aankomst zat 9 dagen. De verpakking was wel beschadigd, maar de inhoud was goed. Wat tegenviel is dat er ook nog invoerrechten betaald moest worden. Omdat het uit Zwitserland kwam

Sehr geehrter Herr Weerensteyn,

Es tut uns sehr leid zu hören, dass das Paket so lange gebraucht hat. um bei Ihnen anzukommen, und dazu erst noch in einem beschädigten Zustand.

Gottseidank ist Ihr wunderschönes Kunstwerk unbeschädigt und in einwandfreiem Zustand angekommen. 

Wieviel Zollgebühren Ihr Land für bestellte und eingeführte Pakete verrechnet, ist leider ausserhalb unseres Einflussbereiches. Und es ist Aufgabe des Käufers, das vorrangig abzuklären. Wir danken Ihnen ganz herzlich für Ihr Verständnis.

Wir tun jeweils unser Bestes, um unseren Kunden einen optimalen Service zu gewähren. Und freuen uns immer über ein positives Feedback und über eine positive Bewertung.

Schade, dass Sie sich dazu entschieden haben, uns ein "neutral" als Bewertung zu geben, für Dinge, die ausserhalb unserer Verantwortung liegen.

Trotzdem herzlichen Dank für Ihren geschätzten Einkauf und alles Gute.

Freundliche Grüsse
Joël Landart 


High shipping cost, but good packaging. Late sending. Because it's sent from outside EU, expect to pay import duties of 6% + €13 handling at delivery when bought from EU country.

Hello J. Sluijter,

Please allow me to inform you that you are not honest and not fair.

You did receive your goods, packed in a beautiful crate. Did you pay for that ?

The effective shipping costs of your parcel was way beyond CHF 75.00. 

If I had added the effective costs to manufacture the crate you received to the shipping costs you would have paid more than €80.00.

So don't be selfish or childish.

We did our best to give you optimum service - and would have loved to receive some gratitude.

Please try to learn this in your future life.

Thank you.

Kind regards,
Joël Landart

Op 20 december zou het item verstuurd worden. Het kreeg de status 'gepakt' Maar ik zie niet dat het verstuurd is en er is ook niets ontvangen of enig bericht van de leverancier.

Dear Bram Van de leur, 

Happy New Year 2017 - we are just back from our New Year holidays - we are back in our atelier. Thanks ! 

First of all, we would like to thank all of our art friends and customers in Switzerland and all over the world for supporting our art work and projects over these years. We wish you all a very happy and prosperous New Year 2017. And we are looking very much forward to welcome you again as customers and friends this year. 

We are just coming back from our New Year holiday and we are looking forward to working with you again. 

For the customers who had to wait a little bit longer due to holiday festivities and holidays, we thank you very much for your patience and your trust. All the delayed goods, the purchased art work, will all be sent to their respective owners this coming Friday with our partner SWISS POST AG. They will pick up the goods on Friday. Thank you for your understanding, and forgiving the delay.

We wish you lots of joy with your new beautiful piece of art.

Kind regards,

Joël Landart


Heel mooi werk, optimaal verpakt - dus zeer tevreden.

rien recu!!!!en attente mais tres optimiste merci

Dear Mr. Dom Panet, 

Our Atelier is closed still January 15, 2016 and we are still on holidays. As soon as we are back we will send you your goods. 
Thank you for understanding. We congratulate you for your purchase and to your new beautiful piece of art. 

Kind regards, 

Joël Landart


keurig verpakt en aangegeven dat de zending wat later kwam

Product was kapot 
Na mails en foto's kreeg ik een nieuw product

het beeld is nog steeds ondanks de inspanningen van de verkoper niet aangekomen, kunt geld geld terug storten dank Arend Koster.


Dear Arend,


We have good news for you. I just read with the track & trace CF002548877CH that the Spanish post office has tried to deliver your parcel today at 08:20 your time.

Maybe you were not at home. Please check with your post office !  

I saw that you have rated me today at 16:28  "neutral" - which, as a future customer, I would interprete as negative. Which in my opinion is not fair.I did a good job ! And I am proud of it ! And I definitively deserve a "positive" feedback ( rating ). Thanks !

Therefore I kindly ask you to change your evaluation immediately to " positive" - for I made a good job - and you cannot make me responsible for a slow working Spanish customer administration. 

In order for you to get your parcel in time, I have made everything possible  :

 1.) I send the parcel with priority postage to you, and
 2.) I have gone everyday to the post office for you to get the latest news and to make sure, that you get your parcel in time, 
 3.) and I kept you constantly informed per email and phone.

Did you realize that they tried to deliver your  parcel this morning ?

Attached I send you the track & trace protocol for your information and confirmation.

I am looking forward to your quick reply.

Kind regards


Joël Equagoo Landart


PS : copy to Catawiki




JoelLandart

This seller’s just getting started