Oggetto non conforme alla descrizione e all'epoca dichiarata. Assistenza inesistente.

Sono sinceramente sorpreso da questa recensione. Si trattava di un’offerta post-vendita accettata a 430 €. Fin dal suo primo messaggio, prima ancora dell’apertura di un reclamo, le ho personalmente proposto di restituire l’oggetto e annullare la vendita senza difficoltà. Catawiki ha poi esaminato due volte le sue argomentazioni, fotografie ed elementi tecnici, senza riconoscere la non conformità contestata. Nonostante ciò, ho mantenuto il mio accordo al reso.

Il documento di provenienza richiesto le è stato trasmesso e, come per ogni mio cliente Catawiki, l’intero dossier dell’opera era disponibile nel link Dropbox fornito.

Dopo 26 anni di esperienza so che nessun esperto possiede una verità assoluta. Ma l’umiltà vale in entrambe le direzioni: una convinzione personale merita ascolto, così come meritano rispetto l’esperienza professionale, l’esame dell’opera e il parere degli esperti Catawiki.

Alla fine restano i fatti e i documenti.

My pleasure and once again thank you for this new purchase

Well-received. Packaged with care and accompanied by all the paperwork. Thank you very much!

Beste Heer Marechal, uw zending is zo juist aangekomen; zien er prachtig en goed bewaard uit. heb geprobeerd op internet uw showroom te vinden op de door u genoemde adressen.vriendelijke groet Evert S

Geachte heer,

Hartelijk dank voor uw reactie. Onze galerie en showroom zijn uitsluitend op afspraak te bezoeken. Wij ontvangen u graag.

Met vriendelijke groet,
Olivier Maréchal

Hartelijk dank voor uw vriendelijke reactie. Ik ben blij te horen dat de snuff bottle goed en onbeschadigd is aangekomen en dat u er tevreden mee bent.

Ik wens u er veel plezier mee en dank u voor uw vertrouwen.

Met vriendelijke groet,
Olivier Maréchal

objet conforme aux descriptions - suivi excellent et envoi rapide et très bien protégé

Merci beaucoup pour votre retour positif.  
Je suis ravi que l’objet soit conforme à la description et que le suivi, l’envoi et l’emballage vous aient donné entière satisfaction

Vielen Dank für die wunderschöne Figur und den sehr guten Service rund um die Figur!

Super service et l'objet est très mignon .
Merci et à bientôt
Madame Vynckier

Merci beaucoup pour le commentaire cela récompense la globalité de notre travail en amont et en aval 

Un tout grand merci fier de savoir que cette œuvre complète une collection de bronze aussi variée au niveau des époques 

nice item, quick shipping, very friendly seller, anytime again, A++

the seller is so perfect, so nice, everything is perfect.thank you!  

Will be top level in your collection for sure thanks 🙏🏻 

Everything as desired: fast delivery, friendly and professional service. Thank you very much!

Thank you so much even FedEx have a delay of one day appreciate really 

Nice object, but the shipping fee from Belgium to Germany with 60  !!!!! (sixty) Euro is much to much! Others ask for 15-20 Euro!

Dear sir 
Really sorry for your evaluation the shipping cost is not only transport it is also work we make for preparation and material we use and most important the insurance 
You have buy an after sale and value of item is really more than value you pay moreover you know shipping price before you buy 
And as we are clear with each customer you have in your Dropbox real price only for FedEx 27,93 euro , balance is my worker fee and material of packing we do not win nothing on shipping but do not want lose 
Anyway have nice end of week 

Una pieza muy bonita. El objeto estaba muy bien empaquetado y ha llegado perfecto.

Thank you so much, hopefully many customers understand our work behind shipment glad this piece of art found new house 

very quickly deliverd. items is exactly as on picture  great packeging 

Thank you all time pleasure when people understand that delivery cost is not only shipping company 

Good communication and extra safe delivery. 
The item is as described.

Many thank for this evaluation all time pleasure for us 

Geachte heer, het is duidelijk een misverstand dat u direct heeft aangeboden om u een transport te vergoeden, wat triest is dat dit kleine probleem uw tevredenheid over onze producten en diensten verpest.

The figures are incredibly beautiful. I'm delighted. They arrived earlier than expected and very well packaged. Excellent seller and highly recommended.

Thank you 🙏🏻 happy they found new house 

Alles o.k., Skulptur wie beschrieben, sehr gute Kommunikation, schnelle Zusendung. Danke. 
Gerne wieder.

My pleasure and happy as it was your second purchase many thanks for trust and this evaluation have nice Christmas 

Parfait!

Article de très belle qualité, excellent suivi, très bien emballé et bien protégé, tout est parfait et je vous en remercie. 
Bien à vous

Merci cela fait toujours plaisir quand le client se rend compte de l’envie et du travail 

The seller was extremely service-friendly and helpful from purchase to delivery. The item was well packaged and the transport was carried out without problems. Will gladly purchase again.