probleem is dat het pakket gecrasht is bij dhl in Italie en hij zegt dat catwiki de terugbetaling moet regelen 

Respectable. Mr. Eddy
As you can see from the e-mails I sent you, Catwiki has to repay them because the money is withheld from them.
Catawiki only pays the sellers after the items have been delivered, which in this case did not happen.
I have immediately reported to Catawiki about the incident that occurred to the expedition if they delay in making the repayment is certainly not my fault.
Greetings Maurizio