The carpet had wonderful colors ,very bright and was nice feeling. unfortunately, there was a leak during the shipping which damaged it, but the seller resolved the problem quickly. All good

We are truly sorry to hear about your experience and sincerely apologise for the inconvenience.
The carpet was professionally cleaned before shipment, so it is possible that during transportation it may have been exposed to humidity, which unfortunately can cause an unexpected smell despite our quality checks.

Your satisfaction is extremely important to us, and we absolutely want to resolve this for you.
We kindly ask you to proceed with a return request through Catawiki, and we will make sure the return is accepted and handled smoothly.

Thank you for bringing this to our attention, and again, our apologies for the inconvenience caused.

Ziet er mooi uit, was fraai verzonden, moet natuurlijk zijn kwaliteit nog bewijzen

Heel blij ben ik met dit mooie tapijt, dat zeer goed verpakt bij mij is aangekomen.

Der Teppich ist wunderschön 🤩 genau wie beschrieben. Alles hat zu meiner Zufriedenheit funktioniert 👍🏼

Tappeto bellissimo secondo foto e descrizione arrivato in breve tempo e imballato con cura arrivato  con DHL che per me rimane il miglior spedizioniere. Consiglio il venditore

We received the rug very well packaged and the photos and rug match well. positive about purchase.

I am happy with my purchase, the rug is very beautiful. 

Good communication! A beautiful carpet! Everything correct! Thank you very much!

Thank you so much, we are very glad that you like the carept.

Het vloerkleed doet aan onze verwachtingen.
Alleen de levering ging mis doordat DHL geen huisnummer had. Dit zelf met DHL opgelost. 

mooi tapijt zoals op de foto, stevig ingepakt

de verpakking was subliem !!
de kleuren van het kleed zijn in het echt minder helder dan op de foto's. Die vallen wat tegen. We nemen de tijd om er aan te wennen. 

Hi Riet,

I’m really sorry to hear about this situation. The logistics provider was given very strict instructions, so I’m not sure why this has occurred.

Regarding the colors, would it be possible for you to share some images? This will help us better understand the issue and find a solution.

Thank you so much!

Rug is as advertised. Coloring changes depending on the light. Well done.