This seller is not open to a solution when the delivered item is not in proper condition. He refused Catawiki's proposal. 

I would like to clarify that it was not possible to reach an agreement because the buyer requested a refund amounting to nearly 50% of the watch’s value, even though the issue concerned only the strap and could have been resolved at minimal cost.

Furthermore, the strap was intact at the time of shipment.

I am a reliable seller with nearly 30 watches sold and positive feedback. In this specific case, unfortunately, the buyer was not open to a fair discussion and left negative feedback only after receiving the refund.

Snelle en zorgvuldige verzending. Product zoals getoond. Prima 👍

Prodotto arrivato perfettamente imballato. Pienamente soddisfatto dell'oggetto acquistato. Venditore serio disponibile e affidabile. Grazie 