Het gekochte schilderij kwam opgerold aan en totaal gekreukeld en verf eraf. 
Gezien de verpakking (gewoon opgerold in bubbelfoly) kan je ook niet anders verwachten en zie dit dan ook als nalatigheid.

Hi Aad,
I’m very sorry to hear that the painting arrived in such poor condition. I assure you that it was absolutely not my intention to cause any damage.

The packaging was done carefully to the best of my ability, but I take your feedback seriously and will learn from this experience to improve in the future.

I would like to better understand the situation: could you please send me some photos of the damage? This will allow me to assess how to resolve the issue, including a possible refund or another solution that works for you.

I look forward to your reply and apologize I look forward to your reply and apologize again for what happened.
Best regards

Beautiful artwork,well packaged,fast delivery,mille grazie