Der Artikel ist nie Angekommen. Der Verkäufer hat den Versand verzögert, wegen Problemen mit der Post. Vermutlich war ihm mein Gebot zu niedrig und hat dadurch den Artikel behalten. 
Nie wieder!!! 

de kan was uitstekend, zorgzaam verpakt, en is onbeschadigd aangekomen. waarvoor mijn hartelijke dank! anna

Thank you for the sweet message. Nice pieces of art, I am very grateful with the honour of receiving them.
Arrigato gozaimasu.

The package arrived folded ... but the print was OK...

Dear Customer,

Thank you very much for your feedback.

I sincerely apologize that your package arrived folded. I'm very sorry for the inconvenience and disappointment this caused.

I'm relieved to hear that the print itself arrived in good condition. I truly appreciate your understanding.

The item was carefully packaged before shipping, but to help prevent this from happening again, I will also add a "Do Not Bend" notice for the delivery service on future shipments.

Thank you again for your valuable feedback and for your purchase.

Best regards,

A peça chegou muito bem embalada, rápido e em perfeitas condições.  
Obrigado 

What a wonderful item and a first class service.