Hello, the specimen arrived exactly as described and I am satisfied with the mineral itself.
However, I was honestly surprised by how careless the packaging was

La Pierre s’est cassé du socle du à un mauvais emballage!

It was well packed and nothing is damaged...As you can see in your own pictures?! You have totally no ground to demand anything. 

Encomenda recebida em belissimas condições. Obrigado, Carlos Fonseca

Conforme à la description bien emballé et arrivé en parfait état

Thanks a lot for this interesting piece of Mineral ! Careful package, fast Delivery !

l'envoi était rapide et même si un des minéraux s'est cassé en deux dans le transport tout était très bien emballé et les pièces plus fragiles ont bien été protégées. je recommande ce vendeur.

Verry disappointed with the packaging of the mineral which arrived damaged reaction of the seller was crazy “you had this very cheep and shipping was free, don’t complain” Free = damaged with Kuifje

Tell the whole story...
You want something what you are not entitled to! I answered your messages with respect. If your not satisfied you can always send back the specimen! 
There is nothing wrong here. Your shippment was professionally done. Double packed (box in box). There is no sign of breakage. Your specimen is still intact! So yes, therefore I decline.
That you complain 1 week later after receiving the package is kind of odd too don't you think? My longtime perfect customer feedback score speaks for itself. I always threat my customers professional and honest but no disloyal moneygrabbers like you, sorry.
I hope it gave you great satisfaction giving an unnecessary negative feedback which doesn't solve anything!

tal y como se muestra en la foto buen tamaño y buen color.

goede service en een hele mooie leuke steen, nog veel mooier dan op de foto's!!

todo perfecto 👌🏻💯, gran producto 

Nice zircons as described and rapid delivery. Thank you!