nem lote nem dinheiro mas você não tem culpa mas deveria ajudar

Unfortunately, the shipment was lost by the carrier, which is outside of my control. As a result, the entire order has been cancelled.

The only remaining step now is the refund process, which is handled directly by Catawiki. The funds are held by them and will be released according to their standard procedure after cancellation.

From my side, everything possible has been done to resolve the situation and follow up with Catawiki. I understand this is frustrating, but the payment process can only be completed through their system.

I kindly ask for your patience and recommend contacting Catawiki support via their help centre if you need further clarification or updates on the refund status.


Danke für die Lieferung.Gut verpackt. 
Danke Kurt,l

Excellent, envoi sous colis soigné et emballé en prenant garde à protéger cette belle bouteille. Merci pour tout, hâte de la déguster dans quelques années à son apogée 

Very fast delivery and professional package.

Bien, salvo los gastos de envío que si normalmente cobra 20€, no se explica que con CATAWIKI estos pasen a 30€. Un 50% más de castigo. Todo un exceso.

Felicissima 
Tutti i pezzi sono bellissimi e perfetti, imballato in maniera impeccabile 
Grazie

Sem nada apontar! Tudo fantástico! Parabéns ao vendedor e os parabéns á Catawiki!

Slow delivery and boxes were quite unprofessional packaged. The bottles were fine. I cannot not remommend, but the an expedited delivery with a proper package, must be a must to sell here

Hello Arnaldo,

It's a shame you posted such feedback afterward without contacting me. You bought a few extra cases from me. As soon as I received the payment I shipped your packages the same day, I cannot help any Covid-19 caused delays, plus 10 days is not that long. It did not fit in 1 package so I had to make 2. I charged no shipping costs for the 2nd package. Expedited delivery costs €275 per package, so a total of €550 for your shipment. Not a "must" to sell here in my opinion.

After posting the feedback, I asked you what happened, you said a case had been scratched from the nails in the lid of the 2000 VP, and a corner of the lid had broken. I had to open this case to keep the bottles safe. If you would've told me directly your case had been damaged I would've sent you a brand new one. They must've handled it pretty wildly to damage a case. But still, the bottles were in perfect shape. I use the best packaging.

I'm sorry you feel this way but I appreciate your feedback,

Roy 

Comprei 6 garrafas e só chegaram 4 garrafas, mas o sr Roy já está a resolver o problema. Obrigado sr Roy

Perfecto. Excelente proveedor, nunca falla, absoluta confianza.

Quizás debería mejorar los excesivos gastos de envío, y pasar de 30€ a 20€, que creo es lo que le cuesta realmente el transporte.

Everything perfect... bottles condition, clear communication and fast delivery.

em muito boas condições , obrigado , 5 🌟

Fast shipping, OWC in good shape, packaging was ok. Thank you!