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Diamond-House pro

Location: Il Israel
Feedback score: 100% (15 reviews)
(last 12 months)
Number of reviews: 15
Catawiki member since: April 26, 2017
10
Positive
5

Neutral
0
Negative
February 6, 2019
Super Seller! Fast shipping, very Nice product! I can’t believe what people say about this seller. Really honest and trustworthy. Clear communication. You get what you buy!
Very happy
January 21, 2019
Received goods quickly to UK and as described. Would recommend this organisation to others
January 17, 2019
👍
January 4, 2019
Perfect shipment, very fast delivery. The stone is a little bit less colorful than in the photos but it is ok for me.
January 4, 2019
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All perfect. Quick delivery. Thanks.
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December 3, 2018
I have been scammed. Diamonds don't match the description! I went to GIA Lab who confirmed a much lower clarity grade than what was described. Contacted the seller - no solution! Beware!
Response by seller:
Dear buyer,
we are very sorry you feel this way.
It looks like you did not know that you bought Enhanced diamond , this is why you say that you have been scammed , GIA do not check Enhanced diamonds and do not grade them !!
You should check the certificate picture before bidding and also read the description and see that it is written "Clarity Enhanced".
We and Catawiki tried to give you very good solution but it was not accepted by you !
November 21, 2018
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Hallo,
ich habe ein Los/ Diamanten erworben von diesem HĂ€ndler. Leider war der Stein schlechter als aus dem Zertifikat auszulesen war. Der Stein sollte Color F und Clarity SI1 haben (laut Zertifikat) was ĂŒberhaupt nicht stimmt, tatsĂ€chlich hatte der Diamant nach PrĂŒfung nur Color J-L und Clarity PI1-PI2. Ich fĂŒhle mich echt ĂŒber Tisch gezogen, dieser Stein ist mit den echte Angaben nur ca. 650-850€ Wert (Mit diesen Angaben hĂ€tte ich nicht darauf geboten) . Auf Nachfrage warum der Stein schlechter ist als das Zertifikat aussagt, wurde die Schuldzuweisung auf das AIG Labortiers geschoben... Von Catawiki bin ich auch enttĂ€uscht da die Expertise von der RealitĂ€t weit verfehlt war!
Ich fĂŒhle mich getĂ€uscht und betrogen!!
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Response by seller:
Dear buyer,
we are sorry that you feel this way.
The diamond came with AIG certificate( with laser inscription on girdle ) which is a respectable lab all over the world.
You say that you have "tested" the diamond , probably your expert do not work at Gemological lab so he miss lead you.
Please contact us ASAP so we can make you happy.
Regards
November 7, 2018
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Diamante sintetico con forte fluorescenza giallo verde, lattiginoso! Ho fatto analizzare il diamante da un gemmologo qualificato.Sto agento legalmente anche perché il venditore non risponde
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Response by seller:
Dear buyer,
we are sorry that you feel this way.
1) No scam and No Synthetic, the diamond was sealed and checked by gemologic lab !
2) We never ever dealed with synthetic diamonds.
3) About the diamond : please check it at gemologic lab only, probably your gemologist is not professional !
4) We always answer buyers message !
Best regards
October 29, 2018
Please be aware .dont ever buy anything from catawiki .its all about scam .i bought diamond and when I received its wasnt what I expect .seller and catawiki didn’t respond .
Response by seller:
Dear buyer,
we are sorry that you feel that way.
Your claims are not true at all, CATAWIKI is the most reliable auction house and usually is in buyer's favor.
As aseler i did respond to all your messages and even offered to you partly refund but you did not answered ( " I can try to make you happy by partly redund you ").
Please contact with us so we can solve it and make you happy.
Regards.
October 19, 2018
Super service
Dans trois jours j‘ai eu mon brillant
Merci
April 23, 2018
Was sold as an S1 clarity and the lot page claimed "Expert's estimate: EU5,300-5,850".
Had it checked by my trusted experts and I was told their estimate is close to ~1k and its visible clarity is I3
Response by seller:
Dear buyer,

we are sorry that you feel that way.

The diamond came with AIG certificate which is a respectable lab all over the world.
Probably your expert do not work at Gemological lab.
Regards

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