Start by signing in

Sign in to your Catawiki account before contacting us to make the process quicker and easier. We can then give you personalised help on specific objects or other topics.



Order-specific help



For help with an order, you can go to the order page of the object and get support from there.

Get in contact from the help centre

You can also contact us from the Help Centre article related to your question. Each article includes a ‘Contact us’ button at the bottom, which you can use to get in touch.

From there, you’ll be asked to select the most relevant contact reason and provide information about your question. These key details will help us direct your request to the right team and provide faster, more accurate support.

Contact methods

Before submitting your request, you'll be shown the most suitable contact method based on your situation. Options may vary depending on your request and the time you reach out.

These may include:

• Live chat for quick questions and updates

• Email for reporting issues or questions related to more than 3 objects

• Phone for certain cases involving 2 or 3 objects

Kindly note that we don’t offer a direct support email address, so contacting us through the Help Centre or order page ensures your request is properly received and handled.

We offer support in these languages:

Email and chat: English, Spanish, Italian, French, Dutch, German, Chinese, Portuguese, Polish

Telephone: English, Spanish, Italian, French, Dutch, German

Before contacting us, you might find the answer you're looking for in our help centre:

• What is the difference between smart shipping and manual shipping?
  • Find out what works best for your object. 
• How do I track my package? 
  • Find out how tracking works and the differences between Smart and Manual shipping.
• When will I be paid for an object I sold?
  • Find the estimated payment date on the order page. 
• What are the different lot statuses?
  • Get answers to any questions you have about the different lot statuses.
• How do I ship my objects internationally?
  • Find out how to ship your objects internationally.

We also recommend keeping in touch with the buyer in case you have any concerns about your sale. Contacting them, before reaching out to us, is usually the best way to address any issues. 

Fair dispute resolution

Catawiki's goal is to reach a fair and reasonable resolution for all parties involved in a complaint or dispute. We review cases impartially based on our policies, best practices, and expert guidance from our Trust & Safety team.

Potential resolutions include:

• Partial or full refunds
• Order cancellations
• Listing removals
• Account suspensions or restrictions
• Law enforcement referrals (counterfeits, fraud, etc.)

While we aim to handle matters directly through our internal process first, we also respect users' rights to pursue approved external dispute resolution mechanisms if they remain unsatisfied. Please refer to the Dutch Consumer and Markets Authority’s website to find out which dispute resolution mechanisms have been approved.

Thank you for your understanding and cooperation. We look forward to assisting you!