Make sure to use a shipping company that uses tracked shipping. Once you've bought the label, you'll need to mark the order as shipped and add the tracking code on the order page.
If you use our app, you can scan the tracking code from the shipping label. This means you don't need to enter it manually.
It’s important to double check your tracking code when you enter it. If you enter an incorrect tracking code, we can’t track the order and payment to you will be delayed. If you enter an incorrect tracking code, you can update it at any time during the shipment on the order page.
Why you need a tracking code
We use the tracking code to update you and the buyer on where the package is. That way, we know when the package has arrived so we can pay you.
If you no longer have the tracking code for a package you’ve shipped, contact the shipping company and ask them to send it to you again.
If you can’t get the tracking code from the shipping company, you will have to reach out to the buyer to confirm the delivery of the object so that we can schedule your payout. We payout orders 3 days after objects get marked as delivered in our system.
How to track a package on the shipping company's website
- Copy the tracking code from the order page.
- Go to the shipping company's website.
- Find the track & trace section.
- Enter the tracking code in the applicable field. You might also need to enter the buyer's postal code.
- Use the 'track' button to see an overview of the package's journey so far.