What are my shipping options?

What shipping rules apply to me?

What happens after the buyer pays for the object?

When do I need to ship my object?

How do I package my object properly?

Can I combine shipments for one buyer?

Can I pause my listings when I’m unavailable?

German Packaging Act

Package presets: save your shipping settings for faster submissions

What is smart shipping and how does it work?

Which countries are covered by smart shipping?

How do I use smart shipping labels?

How does tracking work with Smart Shipping?

Can I insure my shipment with Smart Shipping?

What should I do if smart shipping fails to generate my label?

When do I need to switch to manual shipping?

Shipping exception statuses: what they mean and what to do

What to do if the object is damaged or stolen before shipping?

I am about to ship my object. Why can’t I input my tracking code?

Why does my tracking code show as not traceable?

What to do if the object is lost or damaged during shipment?

What to do if the shipment is delayed?

What to do if the shipment is returned to me?

Who pays for reshipping if the address was wrong or the buyer was unavailable?

My object was delivered to the buyer. What to do if I haven’t been paid out yet?

How do I choose a shipping company and set shipping rates?

Can I add insurance to my shipment?

What if I make a mistake in the shipping rates I set?

How does tracking work with manual shipments?

Do all sellers need to deal with customs?

Are there object types with specific restrictions?

What paperwork do I need to include?

Smart shipping and customs

Manual shipping and customs

Using Catawiki’s tax numbers (IOSS, VAT, GST)

What happens if customs hold, reject or return my package?

High-volume sellers: local registration requirements

Shipping to the Canary Islands

Offering pick-up for your object

Who arranges shipping?

I've arranged shipping for the vehicle I sold. What are the next steps?

Shipping internationally

Required documentation

The buyer wants to pick up the vehicle I sold. Is this possible?

If the vehicle is damaged during shipping

Handling disputes