When you ship an order on Catawiki, you must enter a valid tracking code so the buyer can follow the shipment and we can process payment correctly. If you are unable to enter your tracking code, the points below explain the most common reasons and how to resolve them.

You may be entering the wrong number

Be mindful to enter the shipping company-issued tracking code, and not the order number or another internal reference. Only the tracking code shown on your shipping label can be used. Order numbers, lot numbers or receipt numbers will lead to shipments not being traceable by buyers and will delay your payment. Check your shipping company receipt or label for the correct tracking code.

You selected the wrong shipping company

Each shipping company has a specific tracking format. Check that you selected the correct shipping company from the dropdown. Some shipping companies have multiple entities; in doubt, select the most general one or the one specific to your country. If the number doesn’t match the shipping company you chose, the system might not accept it.

The tracking code has formatting issues

Small formatting mistakes can block the input field. Avoid spaces, special characters or extra text. Make sure you entered the number exactly as shown on the label.

The service you used is not trackable

Untracked services cannot be used on Catawiki: we require all sellers to send shipments via traceable solutions. This ensures buyers can trace their object throughout the delivery journey and that you can paid timely once we receive the delivery confirmation from the shipping company.

You may be combining shipments outside the combined shipping feature

If you ship multiple orders in one parcel without using Catawiki’s combined shipping feature, you may not be able to enter the tracking code for the second order:

• Each order requires its own unique tracking code in the system
  
  
• If you reuse the same tracking code for multiple orders, the system will accept it for the first order and reject it for the others
  
  
• This results in one order being correctly shipped and the other showing an error

Combined shipping is only available when the following two conditions are met: the seller has enabled combined shipping in their seller settings, and the buyer has purchased and paid for multiple objects from the same auction, at the same time. If these conditions are not met, the system does not support combined shipping and orders must be shipped separately

We strongly recommend enabling combined shipping. You can activate it in your seller settings. It simplifies shipping, reduces costs for buyers and avoids tracking issues.

If combined shipping is not available for your specific orders, please ship each order separately with its own trackable shipment.