If the object is damaged before shipping, it is your responsibility to resolve the issue. Here's what to do:

1. Contact the buyer immediately to explain the situation. You can message the buyer directly from the order page.

2. Try to reach an agreement with the buyer. Possible solutions include offering a partial refund, canceling the sale or arranging a replacement if possible.

3. If no agreement is reached within 72 hours, or the buyer doesn’t respond:

• Contact our Customer Support team.
• Provide key info:
  • At least 3 photos showing the object’s current condition.
  • A short explanation of the issue.

If the object was stolen, provide a copy of the official police report to our Customer Support team.

Important:

• Standard shipping insurance only covers damage or loss during shipping.
• Damage that occurs before shipping is not covered by shipping insurance.
• If you don’t have your own insurance, you may need to bear the associated costs of the loss yourself.