Your object must be shipped with a  valid tracking event within 3 working days from the buyer’s payment.

• A valid tracking event means the shipping company has scanned the package or confirmed that it is in transit.
• Simply creating a label or entering a tracking code is not enough.

Why this matters

Late shipping can:

• Delay your payout.
• Lower your ’Shipped within 3 business days’ score in the performance dashboard.
• Lead to buyer complaints, cancellations or penalties.

How we track this

• We collect tracking events automatically and in real time from most major shipping companies.

You can monitor your handling times and performance in your performance dashboard.