If Smart Shipping can’t generate your label, follow the steps below:

• Try downloading the label again after a few minutes
  
  
• Check if your sender address is complete and correctly formatted
  • house number included
  • postal code valid
  • no special characters causing issues
    
    
• Check if the buyer’s address looks correct
  • missing house number or incorrect postal code
  • unusual characters or formatting
  • if something seems off, you can ask the buyer to update their address directly

If the error persists, contact our Customer Support team so we can resolve the issue and make sure your shipment remains covered.