Shipping companies do not always send every step of the journey to us. It is common to see:

• long gaps between tracking scans
• the status not changing for several days
• fewer details on Catawiki than on the shipping company website
  
  

During these gaps, the shipment is usually still moving. The large majority of objects arrive without any problem, even when the scans are delayed.

If the tracking on Catawiki does not show much information, you can copy the tracking code and search for it on the shipping company website. In many cases you will see more detailed scans there.

If your shipment is delayed:

• Inform the buyer promptly via the Message Centre.
• Keep the buyer reassured, delays without communication may lead to complaints or cancellations.

If the object is still not delivered five days after the expected delivery date, we will open a case and pause the seller payout until we resolve the issue.