Shipping & Pick up
How do I choose a shipping company and set shipping rates?

When using manual shipping, you are fully responsible for arranging the shipment. Choose a shipping company that offers:

  • Reliable delivery to the buyer’s location and suitable for your object category.
  • Online tracking and delivery confirmation (shipping companies without tracking are not accepted as they will delay your payment).
  • Insurance options, particularly for high-value or fragile goods.


Buyers love free shipping

Shipping rates influence whether you’ll get bids and how much those bids will be worth.. Setting fair shipping rates helps attract more bidders, which means you can get the best price for your object.

You can choose to offer free shipping, which can attract even more bidders and buyers to your special object. This option is available in the submission flow and can be selected for specific geographies only.


Recommended shipping rates

We provide calculated shipping rates to help you stay competitive. These benchmarks are based on:

  • What similar sellers in your country charge for similar objects.
  • Buyer behavior and bidding patterns.
  • Shipping company rates for standard tracked services.
  • Market averages for comparable package sizes and weights

If you repeatedly overcharge, this may lead to restrictions on your account.

Tip: staying close to these benchmarks ensures your objects remain attractive and competitive.


Setting your shipping rates

If you decide to charge your own rates for shipping, set your costs realistically to cover:

  • Shipping company fees – check your shipping company’s official rates for tracked delivery. Always select a service that provides tracking and proof of delivery.
  • Consider insurance costs (when applicable) – add coverage for valuable or fragile objects. Buyers expect safe delivery, and uninsured losses will be your responsibility.
  • Packaging materials – boxes, wrapping, protective fillers, tape, and labels. (Keep these reasonable – buyers notice when handling fees feel inflated.)
  • Customs paperwork fees – for cross-border shipments, some shipping companies charge small handling/admin fees for customs declarations.
  • Market competitiveness – align with our recommended shipping rates. If your rate is much higher than what similar sellers charge, buyers may not bid.

We impose a limit on how high you can set your shipping rates. This limit is based on our internal benchmark, which considers how similar items are shipped and the routes used. If your rates exceed these limits, we will request you to reduce them to ensure your object remains competitive and attracts the right amount of bids.

For manual shipping, you’ll advance the shipping costs. You’ll recover this cost when the object is delivered.

Was this article helpful?
Contact us