Shipping & Delivery
Shipping basics
Can objects be shipped to any country?
Who is responsible for shipping?
When will my order be shipped and delivered?
How does tracking work?
Can I combine shipping if I buy multiple objects?
I have selected pickup for my object. How do I collect it?
Customs and taxes
Distinguishing between customs fees, import changes and import taxes
Understanding customs fees and import charges
Understanding import taxes
What are the required customs documents?
What if my package is held at customs?
What happens if I don’t pay customs fees or import charges?
What documents should I receive with the shipment?
Shipping issues
How can I change my shipping address?
What happens if my seller has not shipped yet?
What happens if my object is stuck at customs?
What happens if I miss delivery or refuse the package?
What happens if the object gets lost in transit?
What if the object is delivered damaged or not as described, or if the shipment I received was empty?
Who handles delivery problems – Catawiki or the seller?
Shipping exception statuses: what they mean and what to do
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