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Verifisert selger

Great Seller, very pleasant doing business with him,
great stuff

Great seller. High quality artwork and good packaging!

The artwork was badly wrapped and arrived broken. The seller offered 15 euro compensation or refund but did not want to cover the repair cost.

Unfortunately, damage can occur during transport, which is beyond the seller’s direct control once the parcel is handed over.

I apologized several times and offered a full refund of the purchase price, including covering the return shipping costs!

However, the buyer demanded a so-called “market value refund,” or professional restoration which was never justified nor supported by the platform.

For transparency, we are speaking about a €75 artwork with a minor corner damage of less than 1 cm on a 60 × 60 cm piece.

After it became clear that even Catawiki support did not agree with your demands, you personally chose to close the claim.
I stand by my conduct throughout this transaction and believe my proposed solution was fair, transparent, and proportionate.

Everything was excellent. Beautiful painting and frame. Great response time and very friendly seller. 
Thanks a lot

Bella lito e ben imballata. Purtroppo ho avuto la sorpresa di una tassa di 18 euro per la dogana

Expertly packed, fragile piece. Nothing but praise for this seller. 

ankaufvonkunst.ch

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