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Dear Deborah Cigni,

We sincerely apologize that a logistics issue prevented the timely shipment of your beautiful 18kt White Gold Lab-grown Diamond Necklace. This situation is entirely inconsistent with the high standards we set for ourselves.

We understand your frustration and disappointment. We confirm that the full refund for your order has been processed and finalized.

To ensure this never happens again, we have already taken immediate steps to review and strengthen our shipping and fulfillment procedures with our partners.

We value your trust and hope that you would consider giving ETERNAL GEMS another opportunity to provide you with an exceptional experience in the future.

Best regards,
The ETERNAL GEMS Team

戒指尺寸: 55（歐盟）/ 15（義大利）/ 7 ¼（美國） - 總重量: 2.8 g -  Lab report: LG803662594

沒有保留價 - 戒指 - 18 克拉 黃金 -  2.46ct. tw. 鉆石 (實驗室培育)

戒指尺寸: 55（歐盟）/ 15（義大利）/ 7 ¼（美國） - 總重量: 3 g -  Lab report: LG816605966

沒有保留價 - 戒指 - 18 克拉 黃金 -  2.66ct. tw. 鉆石 (實驗室培育) - 鉆石

戒指尺寸: 55（歐盟）/ 15（義大利）/ 7 ¼（美國） - 總重量: 2.6 g -  Lab report: LG776608611

沒有保留價 - 戒指 - 18 克拉 黃金 -  2.42ct. tw. 鉆石 (實驗室培育) - 翠榴石

戒指尺寸: 55（歐盟）/ 15（義大利）/ 7 ¼（美國） - 總重量: 3.5 g -  Lab report: LG778697646

沒有保留價 - 戒指 - 18 克拉 黃金 -  2.53ct. tw. 鉆石 (實驗室培育) - 鉆石

戒指尺寸: 55（歐盟）/ 15（義大利）/ 7 ¼（美國） - 總重量: 2.4 g -  Lab report: LG776861507

沒有保留價 - 戒指 - 18 克拉 黃金 -  2.12ct. tw. 鉆石 (實驗室培育)

香港

ETERNAL GEMS

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