Providing a smooth, reliable delivery experience builds trust with buyers and boosts your performance as a seller.

Below are the key behaviours expected from all sellers. These are based on our policies and can help you earn better reviews, reduce cancellations and get paid faster.

1. Ship orders on time
2. Keep shipping rates fair
3. Always supply after a sale
4. Don’t withdraw objects in live auction
5. Make sure your object is as described
6. Provide high-quality images of your object
7. Address delivery issues proactively
8. Turn negative feedback into a positive outcome

1. Ship orders on time

• Ship within 3 business days of receiving payment.
• A valid tracking event must be registered by your shipping company within this window.
• Adding a tracking code alone isn't enough.

Why this matters: Buyers value fast delivery and you get paid sooner.

2. Keep shipping rates fair

• Set shipping rates that reflect the real cost of delivery.
• We benchmark your shipping rates against similar objects to help you set the right price.
• Overpriced shipping can reduce your competitiveness.

Why this matters: Fair pricing attracts more bids and helps reduce cancellations.

3. Always supply after a sale

• Once your object sells, you're obligated to provide it, as per our Seller Terms.
• If we notice a trend of not supplying, it may lead to you being blocked from selling with us.

Why this matters: Missing sales damages buyer trust and your future performance.

4. Don’t withdraw objects in live auction

• Once approved by our experts, your submission becomes binding.
• Withdrawing a submission disrupts the auction.

Why this matters: Withdrawals reduce buyer excitement and damage credibility.

5. Make sure your object is as described

• Your object must match the description and images exactly.
• Even small discrepancies can lead to cancelled sales and limit your ability to sell in the future.

Why this matters: Accuracy means better reviews, and fewer complaints and cancellations.

6. Provide high-quality images of your object 

Buyers rely on high-quality images to understand what they’re bidding on. Great photos lead to more confident bidders and fewer disputes. Learn how to take better photos of your objects.

7. Address delivery issues proactively

Sometimes things don’t go as planned – delays, damage, or a lost package. Acting quickly helps keep the buyer satisfied. Learn how to resolve delivery issues.

8. Turn negative feedback into a positive outcome

Negative feedback can come from misunderstandings or delivery issues. Following up and resolving concerns can result in the feedback being changed. Learn how to follow up and improve your feedback.

Want to boost buyer engagement? Then get to know your performance dashboard and check out the real-life examples and seller tips.