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Mijn beeldje is samen met een ander beeldje dat ik bij hen gekocht heb verstuurd, terwijl ik voor beide beeldjes apart hoge verzendkosten heb betaald. Een van de beeldjes is nu niet geleverd, niet ok

Dear Customer,
We sincerely apologize for the inconvenience caused.
As you had two orders under the same name and delivery address, one of the items was mistakenly omitted during the packing process. We take full responsibility for this error.
Your missing figurine has now been shipped separately, and we have provided you with the tracking details. We are committed to ensuring that you receive your complete order.
Thank you for your patience and understanding, and we sincerely apologize once again for this packing mistake.
Kind regards,

Wonderful sculpture 
Effortless purchase and dem 
Many thanks

Imballo molto accurato, tutto benissimo , grazie

Recibido
Envío rápido.
Muy bien protegido y embalado.
Artículo útil y curioso.
Satisfecho

Oltre al danneggiamento, non corrisponde con quello pubblicizzato (la parte superiore del "mondo" e' fissa) anziche' apribile come dal sito, secondo articolo da questo venditore, DA EVITARE!

We're so sorry to hear that the contents of your parcel have been damaged.  The parcels go through several handling and transportation processes and on rare occasions, this may happen.  We do offer cover to assist in this situation, and we will happily support you Kindly share detailed pictures of the object and packing as you received.

vriendelijke verkoper, reageert binnen 1 dag.  

excellent craftsmanship, Highly recommended!

Arrivato con il braccio spezzato in 3 parti. Impossibile recuperarlo, gettato direttamente un pattumiera!

KNOTCO

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